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how-to-develop-better-skills-for-cs

How to Develop Better Skills for Customer Success Managers During the Economic Downturn

According to The Washington Post, “The U.S. economy could be heading for a recession in the next year.”...
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Monetizing Customer Success: A Primer

Monetizing Customer Success: A Primer

By: John Ragsdale  John Ragsdale is the distinguished Vice President of technology research for the Technology Services &...
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Why Customer Retention is So Critical Post COVID

Why Customer Retention is So Critical in the Post-COVID World

COVID-19 created a hard reset for many businesses. After over two years of hesitation to purchase new products,...
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How to Create a Sales Compensation Model That Drives Upsell and Cross-Sell Opportunities

How to Create a Sales Compensation Model That Drives Upsell and Cross-Sell Opportunities

Imagine joining a sales organization and your colleagues are, more or less, only doing the bare minimum to...
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5 Best Practices to Migrate On-Prem Customer to SaaS

5 Best Practices to Migrate On-Prem Customer to SaaS

By: John Ragsdale  John Ragsdale is the distinguished Vice President of technology research for the Technology Services &...
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How to Trigger Customer Success Transformation

How to Trigger Customer Success Transformation

By: Ed Powers In response to increasing customer demand for greater flexibility and lower costs, many large, global...
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Channel Partner Specialist

What Is a Partner Specialist and How Can It Help You?

In the last couple of years, technology and IT sales channels have changed significantly, and vendors have become...
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6 Tips to Grow Sales During Great Resignation

6 Tips on How to Grow Sales During the Great Resignation

Over the last several months, more Americans have quit their jobs than at any other time in history....
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Renewals Growth

Steps You Can Take to Ensure a Frictionless Renewal

It’s no secret that the shift to the cloud and the rise of the subscription model across many...
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Transitioning to XaaS

How to Grow Customers While Transitioning to XaaS

The growth of XaaS solutions is among the fastest-growing segments across the technology industry. In fact, Salesforce alone...
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