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total renewal opportunity

Are You Leaving Renewal Opportunity on the Table?

Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products...
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renewal rate

Can You have More Than One Renewal Rate?

Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against...
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gary moore

CEO Perspective: Growing the Next Generation of Leaders, Part 3

This blog is the third in a series designed to give the next generations the tools they need...
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The 12 Essential Renewals KPIs

The 12 Essential Renewals KPIs

ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based…
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Why Bad Customer Experiences Happen to Good Companies

Why Bad Customer Experiences Happen to Good Companies

We know that it costs more to get new customers than it does to grow existing customers, yet…
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Find the Right Path with a Sales Performance Analysis (SPA)

Find the Right Path with a Sales Performance Analysis (SPA)

A Sales Performance Analysis (SPA) is a comprehensive assessment of the entire customer journey experience (CJX) from lead…
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Onboarding is Key to Improving Your Customer Journey Experience (CJX)

Onboarding is Key to Improving Your Customer Journey Experience (CJX)

Customers today will pay more for a better experience and they will continue doing business with companies that…
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Find the Right Path with a Sales Performance Analysis (SPA)

Find the Right Path with a Sales Performance Analysis (SPA)

To figure out where your sales operation can re-purpose resources and drive incremental growth, consider running a full…
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Blog
gary moore

CEO Perspective: Growing the Next Generation of Leaders, Part 2

This blog is the second in a series designed to give the next generations the tools they need…
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Digital Sales is the Future of Inside Sales

Digital Sales is the Future of Inside Sales

Inside sales professionals are at the frontline of a massive digital revolution that’s changing the way the world’s…
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