Customer Success.

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How to Manage a Customer Success Transformation

How to Manage a Customer Success Transformation

In my last article, “How to Trigger Customer Success Transformation,” I described how to spark the enterprise-wide change needed to...
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how-to-develop-better-skills-for-cs

How to Develop Better Skills for Customer Success Managers During the Economic Downturn

According to The Washington Post, “The U.S. economy could be heading for a recession in the next year.”...
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Monetizing Customer Success: A Primer

Monetizing Customer Success: A Primer

By: John Ragsdale  John Ragsdale is the distinguished Vice President of technology research for the Technology Services &...
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Why Customer Retention is So Critical Post COVID

Why Customer Retention is So Critical in the Post-COVID World

COVID-19 created a hard reset for many businesses. After over two years of hesitation to purchase new products,...
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How to Trigger Customer Success Transformation

How to Trigger Customer Success Transformation

By: Ed Powers In response to increasing customer demand for greater flexibility and lower costs, many large, global...
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Customer Success
Infographic: Key Activities and KPIs to Connect Your Customer Journey Experience

Infographic: Key Activities and KPIs to Connect Your Customer Journey Experience

Customer success is a proactive process to ensure that customers are achieving the intended outcomes with your product...
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Customer Success
10 Operational Headaches That ServiceSource Can Solve For Your Business

10 Operational Headaches That ServiceSource Can Solve For Your Business

Is your sales organization still on the fence about outsourcing? We put together a list of 10 operational headaches...
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Treasure Trove of Insights

How to Generate a Treasure Trove of Insights from Your Voice of the Customer (VOC) Program

In the Era of CX, one of the most significant differences between businesses that are excelling and those...
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Guest Post: John Ragsdale

Approaches to Creating Accurate, Actionable Customer Health Scores

John Ragsdale is the distinguished vice president of technology research for the Technology Services & Industry Association (TSIA). John’s...
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5 Best Practices to Improve Your Adoption Strategy

5 Best Practices to Improve Your Adoption Strategy

How do you track the consumption/adoption of your products/services? Tracking product adoption should be the number one question after “how...
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