Customer insights need to evolve to enable businesses to retain customers. The right combination of experience, knowledge, and expertise to weave all the data points is crucial to understand where customers stand in the sales funnel.
Creating a 360-degree view of your customer provides you with a look at the customer success from all angles, shedding light on their experience at each touchpoint across all products, systems, devices, and interaction channels within your company.
Continuous employee learning, training, and improvement. It’s a goal many businesses aspire to, but is typically much easier said than done. Corporate leadership many times doesn’t know where to begin […]
ServiceSource recently held a webinar in conjunction with the Technology Services Industry Association entitled “The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation.” When it comes to customer success, many […]
What’s the main obstacle preventing your business from fulfilling its maximum growth potential? From generating a few million dollars in revenue every year to hundreds of millions? Sure, your products […]
This week, ServiceSource attended Pulse, a two-day gathering of thousands of customer success professionals from all over the world. The event provides an excellent forum to share our best practices […]
At ServiceSource, our “SREV Cares” culture is the secret sauce that helps us deliver improved customer experiences, greater customer loyalty, and more revenue growth. SREV Cares means that day in and day out, our employees prioritize taking care of our clients and their customers, the communities in which we work, and each other. Learn more about how we promote a culture of caring throughout our organization, and how we celebrated our first annual SREV Cares Day in 2018.
Having the courage to listen to your customers and admitting failure is one thing. However, the way you respond and act on that failure is even more important. Learn how you can understand where you are falling short and evolve for future success.
We continue to see businesses fail because their management did not anticipate their customer’s future desires. Learn how companies that anticipate customer needs and innovate their customer success strategies retain more customers, build loyalty and grow revenue.
In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer has with your business, it depicts every step that they engage with your company.
Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend” and fashionable. From ugly B2C duckling to elegant B2B swan. Join David Lopes at two TSW sessions to learn how to deploy Customer Journey Mapping tactics.