Customer Success.

Customer Success
10 Operational Headaches That ServiceSource Can Solve For Your Business

10 Operational Headaches That ServiceSource Can Solve For Your Business

Is your sales organization still on the fence about outsourcing? We put together a list of 10 operational headaches...
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Blog
How to Generate a Treasure Trove of Insights from Your Voice of the Customer (VOC) Program

How to Generate a Treasure Trove of Insights from Your Voice of the Customer (VOC) Program

In the Era of CX, one of the most significant differences between businesses that are excelling and those...
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Blog
Guest Post: John Ragsdale

Approaches to Creating Accurate, Actionable Customer Health Scores

John Ragsdale is the distinguished vice president of technology research for the Technology Services & Industry Association (TSIA). John’s...
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Blog
5 Best Practices to Improve Your Adoption Strategy

5 Best Practices to Improve Your Adoption Strategy

How do you track the consumption/adoption of your products/services? Tracking product adoption should be the number one question after “how...
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Blog
Expert Advice on How to Build, Manage, and Perform a Successful Quarterly Business Review

Expert Advice on How to Build, Manage, and Perform a Successful Quarterly Business Review

A quarterly business review (QBR) is an opportunity to check the state of a client’s business — like...
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Customer Success
eBook: Customer Success and What Reporting Matters

eBook: A Deep Dive on How to Measure Customer Success Performance and What Reporting Matters

For businesses that rely on a subscription or contract model, customer success is the key to reducing churn,...
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Blog
How to Grow Your Long Tail (or SMB) Customer – 5 Best Kept Secrets

How to Grow Your Long Tail (or SMB) Customer – 5 Best Kept Secrets

Most industry-leading, global enterprises do not have the resources to engage with and grow their long-tail customers effectively. This...
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Blog
6 Key Benefits of Outsourcing Customer Success

6 Key Benefits of Outsourcing Customer Success

Customer Success is more than a buzzword – it’s a proactive strategy with many components that work together to create the optimal customer journey experience....
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Blog
6 Tips to Improve Sales Through the Channel

6 Tips to Improve Sales Through the Channel

To say that 2020 was a year of disruption for the channel would be the understatement of the...
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Blog
5 Ways Outsourcing Inside Sales Improves Your Bottom Line

5 Ways Outsourcing Inside Sales Improves Your Bottom Line

While some may be hesitant to look outside of their own organization to meet quotas and fill the...
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