Customer Success.

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Why Bad Customer Experiences Happen to Good Companies

Why Bad Customer Experiences Happen to Good Companies

We know that it costs more to get new customers than it does to grow existing customers, yet…
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Find the Right Path with a Sales Performance Analysis (SPA)

Find the Right Path with a Sales Performance Analysis (SPA)

A Sales Performance Analysis (SPA) is a comprehensive assessment of the entire customer journey experience (CJX) from lead…
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Onboarding is Key to Improving Your Customer Journey Experience (CJX)

Onboarding is Key to Improving Your Customer Journey Experience (CJX)

Customers today will pay more for a better experience and they will continue doing business with companies that…
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Blog
Find the Right Path with a Sales Performance Analysis (SPA)

Find the Right Path with a Sales Performance Analysis (SPA)

To figure out where your sales operation can re-purpose resources and drive incremental growth, consider running a full…
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Blog
Your Company’s Future Depends on Customer Success

Your Company’s Future Depends on Customer Success

Let’s take a look at why customer success roles are getting so much attention, and why they’re critical…
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Driving Smarter Customer Segmentation

Driving Smarter Customer Segmentation

Segmentation is a powerful growth driver and can lead to increases in both average customer retention rates and…
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Customers Evolve. Customer Insights Evolve with Them

Customers Evolve. Customer Insights Evolve with Them

Customer insights need to evolve to enable businesses to retain customers. The right combination of experience, knowledge, and…
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Survey Says: Investing in Customer Success is critical to Boosting Customer Loyalty

Survey Says: Investing in Customer Success is critical to Boosting Customer Loyalty

Survey Says: Investing in Customer Success is critical to Boosting Customer Loyalty Study after study have proven that...
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360 View for Customer Success

360 View for Customer Success

Creating a 360-degree view of your customer provides you with a look at the customer success from all…
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience

20/20 Vision: Illuminating the Customer Journey Experience

As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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