Customer Success.

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Measure What Matters: What’s the Real Value of Your Customer Success Managers?

Measure What Matters: What’s the Real Value of Your Customer Success Managers?

What’s the main obstacle preventing your business from fulfilling its maximum growth potential? From generating a few million...
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Rethinking Segmentation for Middle Market Customer Success

Rethinking Segmentation for Middle Market Customer Success

Any company, whether it has 100, 1,000, or 1,000,000 customers, needs to adopt a customer segmentation strategy. Resources...
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Announcements and Events
Pulse 2018 – Key Takeaways and Insights

Pulse 2018 – Key Takeaways and Insights

This week, ServiceSource attended Pulse, a two-day gathering of thousands of customer success professionals from all over the...
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ServiceSource’s Secret Sauce? We Care.

ServiceSource’s Secret Sauce? We Care.

At ServiceSource, our “SREV Cares” culture is the secret sauce that helps us deliver improved customer experiences, greater…
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Listening to Your Customers and Acting on Failure

Listening to Your Customers and Acting on Failure

Having the courage to listen to your customers and admitting failure is one thing. However, the way you…
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Customer Engagement: Invent for the Customer

Customer Engagement: Invent for the Customer

We continue to see businesses fail because their management did not anticipate their customer’s future desires. Learn how…
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Customer Journey Mapping for Customer Success

Customer Journey Mapping for Customer Success

In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer…
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Top 5 Reasons to Leverage Data to Get Closer to Customers

Top 5 Reasons to Leverage Data to Get Closer to Customers

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to…
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3 Key Paradigm Shifts in the Customer Journey

3 Key Paradigm Shifts in the Customer Journey

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the…
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Blog
Before Customer Journey Mapping Was Famous

Before Customer Journey Mapping Was Famous

Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend”…
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