Measure What Matters: What’s the Real Value of Your Customer Success Managers?
What’s the main obstacle preventing your business from fulfilling its maximum growth potential? From generating a few million...Learn More
Rethinking Segmentation for Middle Market Customer Success
Any company, whether it has 100, 1,000, or 1,000,000 customers, needs to adopt a customer segmentation strategy. Resources...Learn More
Pulse 2018 – Key Takeaways and Insights
This week, ServiceSource attended Pulse, a two-day gathering of thousands of customer success professionals from all over the...Learn More
ServiceSource’s Secret Sauce? We Care.
At ServiceSource, our “SREV Cares” culture is the secret sauce that helps us deliver improved customer experiences, greater…Learn More
Listening to Your Customers and Acting on Failure
Having the courage to listen to your customers and admitting failure is one thing. However, the way you…Learn More
Customer Engagement: Invent for the Customer
We continue to see businesses fail because their management did not anticipate their customer’s future desires. Learn how…Learn More
Customer Journey Mapping for Customer Success
In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer…Learn More
Top 5 Reasons to Leverage Data to Get Closer to Customers
Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to…Learn More
3 Key Paradigm Shifts in the Customer Journey
Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the…Learn More
Before Customer Journey Mapping Was Famous
Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend”…Learn More
Start your journey.
Schedule a meeting with a ServiceSource expert to see what we can do for you.