Customer Success.
Blog
Measure What Matters: What’s the Real Value of Your Customer Success Managers?
What’s the main obstacle preventing your business from fulfilling its maximum growth potential? From generating a few million...
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Blog
Rethinking Segmentation for Middle Market Customer Success
Any company, whether it has 100, 1,000, or 1,000,000 customers, needs to adopt a customer segmentation strategy. Resources...
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Announcements and Events
Pulse 2018 – Key Takeaways and Insights
This week, ServiceSource attended Pulse, a two-day gathering of thousands of customer success professionals from all over the...
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Blog
ServiceSource’s Secret Sauce? We Care.
At ServiceSource, our “SREV Cares” culture is the secret sauce that helps us deliver improved customer experiences, greater…
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Blog
Listening to Your Customers and Acting on Failure
Having the courage to listen to your customers and admitting failure is one thing. However, the way you…
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Blog
Customer Engagement: Invent for the Customer
We continue to see businesses fail because their management did not anticipate their customer’s future desires. Learn how…
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Blog
Customer Journey Mapping for Customer Success
In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer…
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Blog
Top 5 Reasons to Leverage Data to Get Closer to Customers
Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to…
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Blog
3 Key Paradigm Shifts in the Customer Journey
Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the…
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Blog
Before Customer Journey Mapping Was Famous
Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend”…
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