Thought Leadership.

Blog
A Year in Review: Top B2B Sales Challenges and Opportunities of 2021

A Year in Review: Top B2B Sales Challenges and Opportunities of 2021

The last couple of years have been tumultuous (to say the least) for every business. The COVID-19 crisis...
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Customer Success
10 Operational Headaches That ServiceSource Can Solve For Your Business

10 Operational Headaches That ServiceSource Can Solve For Your Business

Is your sales organization still on the fence about outsourcing? We put together a list of 10 operational headaches...
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Blog
Guest Post: John Ragsdale

Approaches to Creating Accurate, Actionable Customer Health Scores

John Ragsdale is the distinguished vice president of technology research for the Technology Services & Industry Association (TSIA). John’s...
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Blog
How to Establish and Mature Your SaaS/XaaS Transformation from Crawl to Run – and Beyond

How to Establish and Mature Your SaaS/XaaS Transformation from Crawl to Run – and Beyond

Even though the Fourth Industrial Revolution is here, only around 20% of executives feel prepared to adjust their business models. Completing...
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Blog
Expert Advice on How to Build, Manage, and Perform a Successful Quarterly Business Review

Expert Advice on How to Build, Manage, and Perform a Successful Quarterly Business Review

A quarterly business review (QBR) is an opportunity to check the state of a client’s business — like...
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