eBook.

eBook
12 Key Performance Indicators for Every Renewal Program

12 Key Performance Indicators for Every Renewal Program

How strong is your renewal program? Many service executives think they know the answer based on a few...
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience

20/20 Vision: Illuminating the Customer Journey Experience

As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Mining for Value: A Comprehensive Guide to Customer Expansion

Mining for Value: A Comprehensive Guide to Customer Expansion

After landing a new customer, one of the worst things you can do is to remain content with...
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Customer Success
Architecting Your Customer’s Success

Architecting Your Customer’s Success

Your customers demand the best – do you know if you are meeting their expectations? Have you implemented personalized customer success plans...
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eBook
The New B2B Sales Reality

The New B2B Sales Reality

The B2B sales landscape has shifted dramatically. Customer-centricity reigns supreme, with prospects expecting a much more simplified purchasing...
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eBook
Navigating the B2B Customer Journey Experience

Navigating the B2B Customer Journey Experience

Leading organizations today are taking the best CX practices from the consumer space and applying them throughout the...
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