eBook.
Customer Success
eBook: A Deep Dive on How to Measure Customer Success Performance and What Reporting Matters
For businesses that rely on a subscription or contract model, customer success is the key to reducing churn,...
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eBook
The Science of Customer Retention Performance: How to Turn Insights Into Action
Many organizations lack a clear process to measure their renewal strategies, track their renewal performance, and capitalize on...
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eBook
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience
As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Mining for Value: A Comprehensive Guide to Customer Expansion
After landing a new customer, one of the worst things you can do is to remain content with...
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Customer Success
Architecting Your Customer’s Success
Your customers demand the best – do you know if you are meeting their expectations? Have you implemented personalized customer success plans...
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eBook
The New B2B Sales Reality
The B2B sales landscape has shifted dramatically. Customer-centricity reigns supreme, with prospects expecting a much more simplified purchasing...
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eBook
Navigating the B2B Customer Journey Experience
Leading organizations today are taking the best CX practices from the consumer space and applying them throughout the...
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