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Customer Success
10 Operational Headaches That ServiceSource Can Solve For Your Business
Is your sales organization still on the fence about outsourcing? We put together a list of 10 operational headaches...
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Infographic
6 Tips to Improve Sales Through the Channel
Since 2020, the delta between B2C and B2B buying behavior has almost completely collapsed. The convergence in consumer...
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Infographic
How to Maximize MQL to SQL Conversions in 2021
How efficiently is your sales team converting MQLs to SQLs? It’s important to constantly track your team’s progress...
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Careers
A Hiring Process Designed For You
When applying for a new job, wouldn’t it be nice to know what happens before, during, and after...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance
Have you determined which Key Performance Indicators (KPI’s) you should be measuring to evaluate the success of your...
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Infographic
Who Should Own Renewals?
Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...
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Infographic
How Do You Calculate Renewal Rates?
How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...
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Customer Success
Master The Handoff From Sales to Customer Success
Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...
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Infographic
What Makes a Great Customer Journey Experience?
This data was sourced from a 2019 survey of 500 B2B customer journey experience decision-makers throughout North America....
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Infographic
Customer Success vs. Customer Service
The pandemic has propelled us into the experience economy. In fact, 86% of buyers say that they’d be...
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