Onboarding and Adoption.

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Computer and iPad with data and graphs

Key Adoption Metrics for Customer Success and Product-Led Growth

Guest Blog Post by John Ragsdale  John Ragsdale is the distinguished Vice President of technology research for the...
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5 Best Practices to Improve Your Adoption Strategy

5 Best Practices to Improve Your Adoption Strategy

How do you track the consumption/adoption of your products/services? Tracking product adoption should be the number one question after “how...
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Woman in virtual meeting on computer wearing headset

A Guide to Onboarding and Training in a Virtual Environment 

The coronavirus pandemic has significantly disrupted every sector of the economy. With physical restrictions hindering face-to-face onboarding and training processes,...
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6 Onboarding Mistakes SaaS Companies Shouldn’t Make

6 Onboarding Mistakes SaaS Companies Shouldn’t Make

There was a time when closing a deal was the be-all-end-all for sales teams. And in some industries,...
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Transforming The Way We Learn: Q&A With ServiceSource’s Tony Brucha

Transforming The Way We Learn: Q&A With ServiceSource’s Tony Brucha

Continuous employee learning, training, and improvement. It’s a goal many businesses aspire to, but is typically much easier...
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Customer Journey Mapping for Customer Success

Customer Journey Mapping for Customer Success

In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer…
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3 Key Paradigm Shifts in the Customer Journey

3 Key Paradigm Shifts in the Customer Journey

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the…
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Before Customer Journey Mapping Was Famous

Before Customer Journey Mapping Was Famous

Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend”…
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5 Tips to Evolve Your Customer Success Best Practices

5 Tips to Evolve Your Customer Success Best Practices

The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly. These…
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