Continuous employee learning, training, and improvement. It’s a goal many businesses aspire to, but is typically much easier said than done. Corporate leadership many times doesn’t know where to begin […]
November 30, 2017
at Thursday, November 30, 2017 • Published by David Lopes, Sr. Director, Design & Customer Innovation
In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer has with your business, it depicts every step that they engage with your company.
October 23, 2017
at Monday, October 23, 2017 • Published by Anders Sorman-Nilsson (LLB MBA)
Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the evolving Customer Journey.
October 19, 2017
at Thursday, October 19, 2017 • Published by David Lopes, Sr. Director, Design & Customer Innovation
Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend” and fashionable. From ugly B2C duckling to elegant B2B swan. Join David Lopes at two TSW sessions to learn how to deploy Customer Journey Mapping tactics.
May 18, 2016
at Wednesday, May 18, 2016 • Published by Grant Clarke
The “Customer Experience Economy” your clients expect to realize value and quantifiable business outcomes much more quickly. These customer success best practices will help you understand and meet these demands.
