Why Customer Retention is So Critical in the Post-COVID World
COVID-19 created a hard reset for many businesses. After over two years of hesitation to purchase new products,...Learn More
Steps You Can Take to Ensure a Frictionless Renewal
It’s no secret that the shift to the cloud and the rise of the subscription model across many...Learn More
6 Reasons Your Customers Don’t Renew Medical Device Service Contracts – and How to Win Them Back
Do you currently have a significant number of customers that are out of warranty for their mission-critical medical...Learn More
How to Grow Your Long Tail (or SMB) Customer – 5 Best Kept Secrets
Most industry-leading, global enterprises do not have the resources to systematically engage with and grow their long-tail customers....Learn More
How to Improve In-Quarter Renewal Rates
Measuring renewal rates gives you more than just a number — it shows the health of your company. Most...Learn More
4 Big Benefits to Outsourcing Renewals Management
Any small-to-medium (SMB) or global B2B tech company knows that customer retention is critically important to its bottom...Learn More
Basic Guidelines To Evaluate Important Levers That Drive High Performance
Have you determined which Key Performance Indicators (KPI’s) you should be measuring to evaluate the success of your...Learn More
The Science Behind Customer Retention
Did you know that there is a science behind acquiring and retaining valuable customers? No matter the industry, contract renewals,...Learn More
Are You Leaving Renewal Opportunity on the Table?
Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products...Learn More
Can You have More Than One Renewal Rate?
Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against...Learn More
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