Renewals Management.

Blog
6 Reasons Your Customers Don’t Renew Medical Device Service Contracts – and How to Win Them Back

6 Reasons Your Customers Don’t Renew Medical Device Service Contracts – and How to Win Them Back

Do you currently have a significant number of customers that are out of warranty for their mission-critical medical...
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Blog
How to Grow Your Long Tail (or SMB) Customer – 5 Best Kept Secrets

How to Grow Your Long Tail (or SMB) Customer – 5 Best Kept Secrets

Most industry-leading, global enterprises do not have the resources to engage with and grow their long-tail customers effectively. This...
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Blog
How to Improve In-Quarter Renewals

How to Improve In-Quarter Renewals

Measuring renewal rates gives you more than just a number — it shows the health of your company. Most...
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Blog
4 Big Benefits to Outsourcing Renewals Management

4 Big Benefits to Outsourcing Renewals Management

Any small-to-medium (SMB) or global B2B tech company knows that customer retention is critically important to its bottom...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance

Basic Guidelines To Evaluate Important Levers That Drive High Performance

Have you determined which Key Performance Indicators (KPI’s) you should be measuring to evaluate the success of your...
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Blog
The Science Behind Customer Retention

The Science Behind Customer Retention

Did you know that there is a science behind acquiring and retaining valuable customers?  No matter the industry, contract renewals,...
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Blog
Are You Leaving Renewal Opportunity on the Table?

Are You Leaving Renewal Opportunity on the Table?

Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products...
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Blog
renewal rate

Can You have More Than One Renewal Rate?

Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against...
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eBook
12 Key Performance Indicators for Every Renewal Program

12 Key Performance Indicators for Every Renewal Program

How strong is your renewal program? Many service executives think they know the answer based on a few...
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Blog
The 12 Essential Renewals KPIs

The 12 Essential Renewals KPIs

ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based…
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