Renewals Management.
Blog
6 Reasons Your Customers Don’t Renew Medical Device Service Contracts – and How to Win Them Back
Do you currently have a significant number of customers that are out of warranty for their mission-critical medical...
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Blog
How to Grow Your Long Tail (or SMB) Customer – 5 Best Kept Secrets
Most industry-leading, global enterprises do not have the resources to engage with and grow their long-tail customers effectively. This...
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Blog
How to Improve In-Quarter Renewals
Measuring renewal rates gives you more than just a number — it shows the health of your company. Most...
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Blog
4 Big Benefits to Outsourcing Renewals Management
Any small-to-medium (SMB) or global B2B tech company knows that customer retention is critically important to its bottom...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance
Have you determined which Key Performance Indicators (KPI’s) you should be measuring to evaluate the success of your...
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Blog
The Science Behind Customer Retention
Did you know that there is a science behind acquiring and retaining valuable customers? No matter the industry, contract renewals,...
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Blog
Are You Leaving Renewal Opportunity on the Table?
Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products...
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Blog
Can You have More Than One Renewal Rate?
Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against...
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eBook
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...
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Blog
The 12 Essential Renewals KPIs
ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based…
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