Renewals Management.
Blog
The Science Behind Customer Retention
Did you know that there is a science behind acquiring and retaining valuable customers? No matter the industry, contract renewals,...
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Blog
Are You Leaving Renewal Opportunity on the Table?
Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products...
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Blog
Can You have More Than One Renewal Rate?
Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against...
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eBook
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...
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Blog
The 12 Essential Renewals KPIs
ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based…
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Blog
Find the Right Path with a Sales Performance Analysis (SPA)
To figure out where your sales operation can re-purpose resources and drive incremental growth, consider running a full…
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Blog
Top 5 Reasons Your Customers Don’t Renew
Recurring revenue from renewing existing client relationships is critical to a healthy financial pipeline.
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Renewals Management
12 Essential Customer Retention Metrics of the Revenue Lifecycle
Monitor these key performance indicators that keep your customer success initiative on track and drive greater revenue growth.
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Blog
Customer Churn Analysis and Churn Reduction Strategies
Though understanding overall churn rate is critical, the key to understanding the cause is identifying several categories of…
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Blog
Customer Journey Mapping for Customer Success
In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer…
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