Renewals Management.

Blog
The Science Behind Customer Retention

The Science Behind Customer Retention

Did you know that there is a science behind acquiring and retaining valuable customers?  No matter the industry, contract renewals,...
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Blog
total renewal opportunity

Are You Leaving Renewal Opportunity on the Table?

Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products...
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Blog
renewal rate

Can You have More Than One Renewal Rate?

Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against...
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eBook
12 Key Performance Indicators for Every Renewal Program

12 Key Performance Indicators for Every Renewal Program

How strong is your renewal program? Many service executives think they know the answer based on a few...
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Blog
The 12 Essential Renewals KPIs

The 12 Essential Renewals KPIs

ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based…
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Blog
Find the Right Path with a Sales Performance Analysis (SPA)

Find the Right Path with a Sales Performance Analysis (SPA)

To figure out where your sales operation can re-purpose resources and drive incremental growth, consider running a full…
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Blog
Top 5 Reasons Your Customers Don’t Renew

Top 5 Reasons Your Customers Don’t Renew

Recurring revenue from renewing existing client relationships is critical to a healthy financial pipeline.
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Renewals Management
total renewal opportunity

12 Essential Customer Retention Metrics of the Revenue Lifecycle

Monitor these key performance indicators that keep your customer success initiative on track and drive greater revenue growth.
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Blog
Customer Churn Analysis and Churn Reduction Strategies

Customer Churn Analysis and Churn Reduction Strategies

Though understanding overall churn rate is critical, the key to understanding the cause is identifying several categories of…
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Blog
Customer Journey Mapping for Customer Success

Customer Journey Mapping for Customer Success

In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer…
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