The Science Behind Customer Retention
Did you know that there is a science behind acquiring and retaining valuable customers? No matter the industry, contract renewals,...Learn More
Are You Leaving Renewal Opportunity on the Table?
Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products...Learn More
Can You have More Than One Renewal Rate?
Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against...Learn More
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...Learn More
The 12 Essential Renewals KPIs
ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based…Learn More
Find the Right Path with a Sales Performance Analysis (SPA)
To figure out where your sales operation can re-purpose resources and drive incremental growth, consider running a full…Learn More
Top 5 Reasons Your Customers Don’t Renew
Recurring revenue from renewing existing client relationships is critical to a healthy financial pipeline.Learn More
12 Essential Customer Retention Metrics of the Revenue Lifecycle
Monitor these key performance indicators that keep your customer success initiative on track and drive greater revenue growth.Learn More
Customer Churn Analysis and Churn Reduction Strategies
Though understanding overall churn rate is critical, the key to understanding the cause is identifying several categories of…Learn More
Customer Journey Mapping for Customer Success
In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer…Learn More
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