BLOG - RENEWALS MANAGEMENT

Grow closer. Be informed.

Stay on top of developments in the B2B growth solutions space.

December 29, 2020

at Tuesday, December 29, 2020 • Published by ServiceSource Team

Value of Multi-Year Contracts in a Subscription World

There is a direct correlation between the multi-year discount offered and the proportion of customers who sign multi-year agreements.

November 18, 2020

at Wednesday, November 18, 2020 • Published by ServiceSource Team

The 12 Essential Renewals KPIs

ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based on over 20 years of experience pioneering customer success and renewals.

May 4, 2020

at Monday, May 4, 2020 • Published by ServiceSource

Top 5 Reasons Your Customers Don’t Renew

Recurring revenue from renewing existing client relationships is critical to a healthy financial pipeline.

January 25, 2018

at Thursday, January 25, 2018 • Published by Brian Delaney, Chief Customer Success Officer and COO, ServiceSource

Customer Churn Analysis and Churn Reduction Strategies

Though understanding overall churn rate is critical, the key to understanding the cause is identifying several categories of partner attrition that may happen along the customer journey.

November 30, 2017

at Thursday, November 30, 2017 • Published by David Lopes, Sr. Director, Design & Customer Innovation

Customer Journey Mapping for Customer Success

In its simplest form, Customer Journey Mapping produces a diagram that literally illustrates the multiple touchpoints your customer has with your business, it depicts every step that they engage with your company.

October 30, 2017

at Monday, October 30, 2017 • Published by Anders Sorman-Nilsson (LLB MBA)

Top 5 Reasons to Leverage Data to Get Closer to Customers

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to get closer to their customers.

October 23, 2017

at Monday, October 23, 2017 • Published by Anders Sorman-Nilsson (LLB MBA)

3 Key Paradigm Shifts in the Customer Journey

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the evolving Customer Journey.

October 19, 2017

at Thursday, October 19, 2017 • Published by David Lopes, Sr. Director, Design & Customer Innovation

Before Customer Journey Mapping Was Famous

Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend” and fashionable. From ugly B2C duckling to elegant B2B swan. Join David Lopes at two TSW sessions to learn how to deploy Customer Journey Mapping tactics.

September 11, 2017

at Monday, September 11, 2017 • Published by Pete Geoly, Solutions Marketing for ServiceSource.

3 Ways to Accelerate Customer Success Best Practices

Customers care about outcomes, not the tools you sell them. Learn how “customer outcome-oriented” businesses are accelerating revenue growth in the new outcome economy.

April 18, 2016

at Monday, April 18, 2016 • Published by Daniel Santiago

Five Customer Retention Analytics and How They Help

Predictive analytics and data science are hot right now. The truth be told, ‘big data’ has been a buzzword for over 100 years. Finding a way to harness the volume, velocity and variety of data that is flowing into your business is as critical to using Customer Retention Analytics to your advantage.