Blog & Insights.

Blog
Top 5 Reasons to Leverage Data to Get Closer to Customers

Top 5 Reasons to Leverage Data to Get Closer to Customers

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on how businesses can use data to…
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3 Key Paradigm Shifts in the Customer Journey

3 Key Paradigm Shifts in the Customer Journey

Keynote speaker at ServiceSource’s Recurring Revenue Forum, Anders Sörman-Nilsson, shares insight on what businesses must understand about the…
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Before Customer Journey Mapping Was Famous

Before Customer Journey Mapping Was Famous

Journey mapping has grown from a niche workshop in the land of business-to-consumer customer experience to being “on-trend”…
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Announcements and Events
Insights to Improve Customer Retention at the Recurring Revenue Forum

Insights to Improve Customer Retention at the Recurring Revenue Forum

The Recurring Revenue Forum offers leaders responsible for revenue services a unique learning and networking opportunity with presentation-based…
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3 Ways to Accelerate Customer Success Best Practices

3 Ways to Accelerate Customer Success Best Practices

Customers care about outcomes, not the tools you sell them. Learn how “customer outcome-oriented” businesses are accelerating revenue…
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Announcements and Events
Win the Race to Keep & Grow Customer Relationships

Win the Race to Keep & Grow Customer Relationships

The shift for technology providers towards the “as-a-service” model is making it essential to focus on customer success.…
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Accelerating Revenue Potential with Analytics

Accelerating Revenue Potential with Analytics

Henry Ford said, “Failure is simply the opportunity to begin again, this time more intelligently.” See how intelligent…
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Announcements and Events
ServiceSource Customer Success Summit 2016

ServiceSource Customer Success Summit 2016

ServiceSource Summit 2016 was a gathering of some of the technology industry’s best leaders. Through insightful and inspirational…
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Customer Retention Strategies for a Profitable Subscription Business Model

Customer Retention Strategies for a Profitable Subscription Business Model

Customer demands are changing, pressuring companies to transform their models or risk being irrelevant. TSIA’s John Ragsdale and…
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Growing Channel Partner Revenue: Part 2 – Data Transformation in the Cloud

Growing Channel Partner Revenue: Part 2 – Data Transformation in the Cloud

As I heard from the various presenters at the recent Microsoft Worldwide Partner Conference (WPC), solely embracing cloud…
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