Salesforce, arguably one of the most popular Customer Relationship Management (CRM) tools on the market, is a critical component of any sales-driven organization. But, like any well-oiled machine, Salesforce org maintenance is a key factor in how efficient your sales team is.
For many companies, finding and hiring an internal resource just isn’t feasible. Time investment is too great. Budget is limited. And current team members are already spread thin. Besides, if it ain’t broke, why fix it…right?
Instead of waiting for something to break, work with a Salesforce managed services partner to ensure your Salesforce org is consistently optimized to meet the demands of your staff and to give them the tools be as productive as possible.
#1 – Eliminate the Bottleneck
A Salesforce managed services partner can drive and execute various tasks, including system setup and customization, data management, and analysis. But without a dedicated resource, these responsibilities can become a bottleneck for the IT team, resulting in higher operating expenses and fewer resources. By outsourcing these admin duties, you’re not only saving money on recruitment, hiring, training, and certification, but you’re also allowing your existing team to focus on more strategic initiatives.
#2 – Avoid Attrition
Even after your company has invested significant time and resources to recruit, hire, train, and certify a Salesforce admin, there’s always the chance that the individual might turn around and leave your company — and take all of that valuable knowledge with him/her. By working with a Salesforce managed services partner, companies can avoid that risk. The managed services partner should always have a constant pool of reliable and experienced administrators to manage clients’ Salesforce orgs.
#3 – Always Be Up-to-Date
As trends, technologies, and operational models continue to evolve, your Salesforce managed services partner should stay on top of certifications and best practices to ensure the most recent updates are applied to your org. Even though your org may be running smoothly, don’t wait for things to break down – by then, it might be more difficult, expensive, and time-consuming to get back on track. Maintaining the health of your Salesforce org on a consistent basis is the best way to protect and maximize your Salesforce investment.
As a Salesforce Consulting Partner with expertise in optimizing Salesforce orgs, ServiceSource is also recognized as a Salesforce Managed Services Partner through our suite of Salesforce solutions, called Salesforce Org Health Management. The specific managed services include: Governance-as-a-Service, Data Integrity-as-a-Service, Development-as-a-Service, and Configuration-as-a-Service.