ServiceSource CEO to Discuss Digital Darwinism and the Evolution of Enterprise Customer Success at Gainsight Pulse 2016

At Gainsight Pulse 2016 Christopher Carrington presented the five adaptive strategies enterprises need for customer success in this age of Digital Darwinism.

SAN FRANCISCO– ServiceSource (NASDAQ: SREV), the global leader in customer and revenue lifecycle solutions, today announced that Christopher M. Carrington, CEO of ServiceSource, will be among the keynote speakers at the Gainsight Pulse 2016 Conference, the largest industry gathering of customer success professionals.

In his presentation, “Digital Darwinism: Embracing Disruptive Change in Enterprise Customer Success,” Carrington discusses changes in how people are communicating, connecting and investing resources, and the profound effect these changes have had on how B2B enterprises conduct business.

According to a recent Forbes Insights report, executives say there is a direct correlation between market leadership and revenue growth in B2B companies and their holistic investment in Revenue Lifecycle Management. With Customer Success being a significant part of that lifecycle, attendees will learn how they can evolve to not only improve their customer’s satisfaction and retention but to also grow revenue.

“This is truly a time of digital Darwinism for Customer Success,” said Carrington. “With evolutions in customer behavior and expectations around business outcomes, enterprises must also evolve—leveraging a new generation of business models, engagement strategies and best-practice processes—to embrace these disruptions and to deliver Customer Success that grows the bottom line.” The conference runs from May 10-12, 2016 at the Oakland Convention Center in Oakland, Calif.

About ServiceSource

ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert, technology-enabled solutions and best-practice processes proven to grow and retain revenue from existing customers. With a holistic approach to the entire revenue lifecycle, ServiceSource solutions help companies drive customer adoption, expansion and renewal. Only ServiceSource brings to market more than 17 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 200 countries, and a powerful, purpose-built Revenue Lifecycle Management technology platform. For more information go to

Forward-Looking  Statements

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