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Survey Says: Investing in Customer Success is critical to Boosting Customer Loyalty

Customer Success Chart

Survey Says: Investing in Customer Success is critical to Boosting Customer Loyalty Study after study have proven that it is easier to keep a customer than it is to find and close a new one, so why aren’t companies succeeding in improving their revenue retention metrics?

The answer is simple:

They don’t know specifically ‘what’ to invest in, how much to invest, or how to allocate customer success resources appropriately.

The Facts:

Here at ServiceSource, we focus on improving the entire customer journey experience (CJX) from lead identification through landing, onboarding, expanding, and renewing customer relationships.

Survey Says: Investing in Customer Success is critical to Boosting Customer Loyalty Study after study have proven that it is easier to keep a customer than it is to find and close a new one, so why aren’t companies succeeding in improving their revenue retention metrics?

The answer is simple:

They don’t know specifically ‘what’ to invest in, how much to invest, or how to allocate customer success resources appropriately.

The Facts:

Here at ServiceSource, we focus on improving the entire customer journey experience (CJX) from lead identification through landing, onboarding, expanding, and renewing customer relationships.

ServiceSource Team

Author

ServiceSource Team