Board of Directors
Rob Ashe joined the ServiceSource Board of Directors in March 2013. As a former Chief Executive Officer and industry veteran in the technology sector, Ashe brings to ServiceSource valuable operational expertise and knowledge of how to grow market-leading businesses.
Ashe was most recently General Manager of Business Analytics at IBM, a position from which he retired in March 2012. Prior to that, Ashe was President, Chief Executive Officer and Director of Cognos, a business intelligence and performance management company. He worked at Cognos from 1984 until 2008 when Cognos was acquired by IBM. He is a member of the board of MSCI Inc., a provider of investment decision support tools, as well as Halogen Software Inc., a human capital management company.
He holds Bachelor of Commerce in Accounting from University of Ottawa and is also a Chartered Accountant in Canada.
Andrew M. Baker
Andrew M. Baker has served as a member of our board of directors since February 2020. Mr. Baker is the immediate past Managing Partner of Baker Botts, an Am Law 100 law firm with operations in 14 cities across the United States, Europe, the Middle East and Asia Pacific, a role he held from April 2012 until his retirement in March 2019. Prior to leading Baker Botts, Mr. Baker was a practicing attorney for 33 years, working closely with a number of Fortune 100 companies as a strategic and trusted advisor. He worked closely with, helped build consensus among, or negotiated with boards, investors and counterparties, the government, and sell-side analysts, and as a result enjoyed a broad portfolio of clients. Since April 2019, he has served the board of directors of private equity-backed McLarens, a global loss adjusting company. Mr. Baker received his Bachelor of Arts degree from State University of New York at Albany and his Juris Doctor degree from Cornell Law School.
Jane Okun Bomba
Jane Okun Bomba has served as a member of our board of directors since February 2020. Since January 2018, Ms. Okun Bomba has served as President of Saddle Ridge Consulting and advises on a range of strategic issues, including investor relations, corporate perception and governance, transaction integration, human resources and ESG. From 2004 to 2017, Ms. Okun Bomba was an executive at IHS Markit (NYSE: INFO), most recently serving as the Executive Vice President, Chief Administrative Officer. At IHS Markit she led a team of over 450 people worldwide in many corporate functions including human resources, marketing, communications, sustainability and investor relations. Prior to IHS, she was a partner at Genesis, Inc. and headed investor relations at Velocom, MediaOne Group, and Northwest Airlines. She also held various management positions in corporate finance at Northwest Airlines and American Airlines, and was a certified public accountant at PriceWaterhouse. Ms. Okun Bomba serves on the boards of directors of Brightview Holdings (NYSE: BV) and Kickstart International and is a member of the International Women’s Forum. She is a member of the University of Michigan, Ross School of Business Advisory Board and the School of Literature, Science and Arts Dean’s Advisory Committee. Ms. Okun Bomba holds both a Bachelor of General Studies and a Masters in Business Administration from the University of Michigan at Ann Arbor. She completed graduate studies at the Stockholm School of Economics, and board of directors’ education in the Women’s Director Development Program at the Kellogg School of Management, Northwestern University and the Directors’ Consortium.
Bruce Dunlevie, a general partner of Benchmark, is a seasoned veteran of venture capital, with more than 15 years’ experience in high-tech investing. Benchmark was founded in 1995 to help talented entrepreneurs build great technology companies. Managing more than $3 billion in committed venture capital, Benchmark focuses on investing in entrepreneurs with original ideas.
Dunlevie’s past investments include Catapulse (acquired by Rational Software), Good Technology, Genesys Labs (acquired by Alcatel), Handspring (acquired by palmOne), Kalpana (acquired by Cisco Systems), Palm Computing (acquired by 3Com) and SnapTrack (acquired by Qualcomm).
Dunlevie received a BA from Rice University and MBA from Stanford Graduate School of Business, where he was an Arjay Miller Scholar. He is a former director of the Western Association of Venture Capitalists.
John Ferron joined the ServiceSource Board in January 2019 and is an executive leader, operating advisor, and board member with more than 30 years of experience in the technology industry including IT and security-related infrastructure software, semiconductors, computing & storage and video conferencing.
Since July 2018, Ferron has served as CEO and board member for Resolve Systems, an enterprise-wide automation platform for IT, network and security incident resolution and a portfolio company of Insight Venture Partners. Prior to Resolve, Ferron spent more than a decade as an operating advisor with Clearlake Capital Group, L.P., a leading private investment firm, where he served as an executive for several Clearlake portfolio companies, including as Executive Chairman at Ivanti (a software company serving IT asset management, IT service management and endpoint security solutions) formed by the $1.6 billion merger of LANDesk and Heat Software, where Ferron previously served as CEO), President & CEO at NetMotion Software (a mobile performance management software vendor sold to Carlyle Group in 2016), and President & CEO of Purple Communications (a leading technology-enabled professional interpreting and communication assistance services provider formed by the merger of five companies under Ferron’s leadership).
Earlier in his career, Ferron spent more than 15 years in senior finance leadership roles at companies including Kinetics Holding Corporation, Compaq Computer, and Science Applications International Corporation. In addition to ServiceSource, Ferron also serves on the board of directors for Resolve Systems, Ivanti, and Provation Medical. He holds a Master of Science in Tax and Financial Planning from San Diego State University and a Bachelor of Science in Business Management from Northern Arizona University.
John Harris joined the ServiceSource Board in July 2019 and is a veteran investor, advisor and operator in the Information Technology and Business Process Outsourcing industries with more than 35 years of experience in CEO and senior executive positions. From February 2006 to October 2009, Harris served as the President and Chief Executive Officer of eTelecare Global Solutions, a global provider of outsourced customer care services. From December 2003 to January 2005, Harris served as Chief Executive Officer of Seven Worldwide Inc., a digital content management company. Additionally, Harris has served as Chief Executive Officer and President of Delinea Corporation, Chief Executive Officer and President of Exolink, and Chairman and Chief Executive Officer of Ztango.
Earlier in his career, Harris spent twenty-five years with Electronic Data Systems (“EDS”), during which he held a variety of executive leadership positions including Group Executive and President of EDS’ four strategic business units serving the telecommunications and media industries. In addition to ServiceSource, Harris also serves on the boards of The Hackett Group, Inc. (NASDAQ: HCKT) and Mobivity Holdings Corp. (OTCQB: MFON).
Harris holds a Master of Business Administration and a Bachelor of Business Administration from the University of West Georgia and is on the Board of Advisors to the Richardson School of Business.
Tom Mendoza currently serves as vice chairman of NetApp, helping customers, partners, and sales teams realize maximum value. Mendoza joined NetApp in 1994 as the head of North American Sales and later served as the company's president from 2000 until 2008. He joined the ServiceSource board of directors in February 2011.
Mendoza has been the keynote speaker for such diverse organizations as Symantec, CIO forums in multiple cities, the U.S. Marine Corps, and West Point. Tom was co-recipient of the 2009 Morgan Stanley Leadership Award for Global Commerce. This award is part of the Computerworld Honors Leadership Awards that are presented annually to individuals who have been instrumental in revolutionizing the use of information technology.
Mendoza holds a Bachelor of Arts degree in economics from the University of Notre Dame, is an alumnus of Stanford University's Executive Business Program, and is a guest lecturer at both institutions. In September 2000, the University of Notre Dame renamed its business school the Mendoza College of Business upon an endowment from Mendoza.
John A. Meyer
John A. Meyer has seved as a member of our board of directors since Februrary 2020. Mr. Meyer was the Executive Chairman of Arise Virtual Solutions Inc., until its successful exit to Warburg Pincus in December 2019. Arise Virtual Solutions is a leading virtual solutions company, which Mr. Meyer joined as chief executive officer in August 2011 to drive the organization’s growth, set the strategic vision and manage the global operations of the business. During his tenure there, Arise doubled in size and profitability. In 2013, he was selected as mid-market chief executive officer of the year by CEO Connections. Prior to joining Arise in 2011, Mr. Meyer served as chief executive officer and president of Acxiom Corporation (NASDAQ: ACXM), a $1.1 billion global interactive marketing services company with more than 6,500 employees. He also served as president of the Global Services group of Alcatel-Lucent (NYSE: ALU) for five years, where he was responsible for more than $6 billion in annual revenue and the management of more than 20,000 people. Prior to joining Lucent, Mr. Meyer spent almost 20 years in a number of high profile positions at Electronic Data Systems (EDS), including chairman of the Europe, Middle East and Africa (EMEA) Operating Team, president of the Financial Services/Credit Services Divisions, and chief information officer for the company’s GMAC business. His experience at EDS was marked by numerous successes, including doubling revenue in EMEA from $3.6 billion to $7.2 billion in four years. Before entering the business world, John served as an intercontinental ballistic missile flight commander and was selected as a captain in the U.S. Air Force. Mr. Meyer holds a Bachelor of Science in management from Pennsylvania State University and an Masters in Business Administration in Quantitative Methods with honors from the University of Missouri.
Gary B. Moore
Gary B. Moore joined the ServiceSource Board of Directors in November 2016, was appointed Executive Chairman in November 2018, and assumed the full-time CEO role in December 2018. Moore served from October 2012 to June 2015 as President and COO of Cisco Systems, Inc., a global leader in networking and connectivity with more than $49 billion revenue and over 70,000 employees across more than 400 offices worldwide. Prior to his promotion to this role, Moore was named the first COO in Cisco’s history in 2011. Moore joined Cisco in 2001 as Senior Vice President of the Advanced Services Division and ultimately went on to lead Cisco Global Services, where he inspired a team that more than tripled the business to nearly $10 billion over a decade.
Prior to joining Cisco, Moore was President and CEO of Netigy, a network consulting business. Moore began his career in 1973 at Electronic Data Systems (EDS) where he held a number of executive roles over a 26-year career. Among his many contributions, Moore created and led EDS’ global E-solutions business unit to more than $2 billion revenue and over 20,000 employees. Additionally, Moore was a member of EDS’ Global Operations Council where he was responsible for multiple business units, including manufacturing, retail and distribution customers globally. Moore also led the formation of EDS’s JV with Hitachi Limited, Hitachi Data Systems, where he was the founding President and CEO during its initial three years of operations.
In addition to the ServiceSource Board of Directors, Moore also serves on the board for Finjan Holdings, Inc. (NASDAQ: FNJN) and on KLA-Tencor Corporation’s (NASDAQ: KLAC) board as a member of the compensation committee. His past board involvement includes VCE, the Smithsonian Institution, Unigraphics Solutions, A.T. Kearney, Japan Systems Limited and Hitachi Data Systems. Moore’s experience also includes a four-year tour of duty with the U.S. Army.
Dr. Robin L. Smith
Dr. Robin L. Smith has served as a member of our board of directors since February 2020. She currently serves on the board of directors of Sorrento Therapeutics (NASDAQ: SRNE), Seelos Therapeutics (NASDAQ: SEEL) and Celularity Inc. She also has served as chairman of the board of directors of MYnd Analytics, Inc. (NASDAQ: MYND now EMMA) and served on the board of directors of Rockwell Medical (NASDAQ: RMTI), Signal Genetics (NASDAQ: SGNL), and BioXcel Corporation. From 2006 until 2015, Dr. Smith was chairman and chief executive officer of Neostem (now Caladrius Biosciences). She received her Bachelor of Arts degree from Yale University and her Doctor of Medicine degree from the Yale School of Medicine. Dr. Smith holds a Masters in Business Administration degree from the Wharton School of Business and completed the Stanford University Directors Program. In 2019, Dr. Smith received an honorary Doctor of Science degree from Thomas Jefferson Medical College.
Rich Walker was appointed CFO of ServiceSource effective November 12, 2018, and has been a member of the Board since October 2017. Walker is a successful global executive with 30 years experience as an advisor, board member, and executive leader at high growth publicly-traded and private equity-backed companies. He brings to ServiceSource his CFO, strategic planning, merger & acquisition, strategic alliance and executive management skills, as well as his knowledge of how to manage complex, high-growth business environments.
Most recently, Walker served as Director and Chairman of the Board at Trusted Media Brands, Inc., where he supported a new CEO and executive leadership team in executing a successful three-year turnaround. Through December 2015, he was Executive Vice President – Strategy & Corporate Development at Ascent Capital Group, Inc. (NASDAQ: ASCMA). Previous to Ascent, Walker spent nearly seven years as a core member of the Executive Leadership Team at IHS (now IHS Markit; NASDAQ: INFO), where he was instrumental in driving the strategic direction, operational execution, and organic and acquisition-related growth of the business.
Prior to IHS, Walker held leadership roles at Autoweb (NASDAQ: AUTO), LoneTree Capital Management, MediaOne Group, Inc., and US WEST, Inc. Walker began his career as a Certified Public Accountant with Arthur Andersen, and holds an MBA from the University of Denver and a Bachelor of Science degree in business from the University of Colorado.