Board of Directors
Rob Ashe joined the ServiceSource Board of Directors in March 2013. As a former Chief Executive Officer and industry veteran in the technology sector, Ashe brings to ServiceSource valuable operational expertise and knowledge of how to grow market-leading businesses.
Ashe was most recently General Manager of Business Analytics at IBM, a position from which he retired in March 2012. Prior to that, Ashe was President, Chief Executive Officer and Director of Cognos, a business intelligence and performance management company. He worked at Cognos from 1984 until 2008 when Cognos was acquired by IBM. He is a member of the board of MSCI Inc., a provider of investment decision support tools, as well as Halogen Software Inc., a human capital management company.
He holds Bachelor of Commerce in Accounting from University of Ottawa and is also a Chartered Accountant in Canada.
Christopher Carrington joined the ServiceSource Board of Directors in December 2014 and served as the Company’s CEO for four years through December 2018. Carrington’s career spans more than 30 years leading and growing global corporations that deliver technology-enabled business services.
Prior to ServiceSource, Carrington served as Executive Vice President of Global Delivery for SYKES Enterprises, Inc. (NASDAQ: SYKE), a leading provider of customer contact management and business process outsourcing services where he led the operation with over 39,000 employees spanning 50 locations in 10 countries. Carrington joined SYKES in August 2012 following the successful sale of Alpine Access, Inc., a cloud-based virtual contact center, where as President and CEO he grew revenues at a 30 percent CAGR. Previous to SYKES and Alpine Access, Carrington served as President of Americas Outsourcing at Capgemini, President and CEO of the Interlink Group, and divisional President of the Americas for Electronic Data Systems.
Carrington graduated from Indiana University with a Bachelor of Arts degree in Economics.
Bruce Dunlevie, a general partner of Benchmark, is a seasoned veteran of venture capital, with more than 15 years’ experience in high-tech investing. Benchmark was founded in 1995 to help talented entrepreneurs build great technology companies. Managing more than $3 billion in committed venture capital, Benchmark focuses on investing in entrepreneurs with original ideas.
Dunlevie’s past investments include Catapulse (acquired by Rational Software), Good Technology, Genesys Labs (acquired by Alcatel), Handspring (acquired by palmOne), Kalpana (acquired by Cisco Systems), Palm Computing (acquired by 3Com) and SnapTrack (acquired by Qualcomm).
Dunlevie received a BA from Rice University and MBA from Stanford Graduate School of Business, where he was an Arjay Miller Scholar. He is a former director of the Western Association of Venture Capitalists.
John Ferron joined the ServiceSource Board in January 2019 and is an executive leader, operating advisor, and board member with more than 30 years of experience in the technology industry including IT and security-related infrastructure software, semiconductors, computing & storage and video conferencing.
Since July 2018, Ferron has served as CEO and board member for Resolve Systems, an enterprise-wide automation platform for IT, network and security incident resolution and a portfolio company of Insight Venture Partners. Prior to Resolve, Ferron spent more than a decade as an operating advisor with Clearlake Capital Group, L.P., a leading private investment firm, where he served as an executive for several Clearlake portfolio companies, including as Executive Chairman at Ivanti (a software company serving IT asset management, IT service management and endpoint security solutions) formed by the $1.6 billion merger of LANDesk and Heat Software, where Ferron previously served as CEO), President & CEO at NetMotion Software (a mobile performance management software vendor sold to Carlyle Group in 2016), and President & CEO of Purple Communications (a leading technology-enabled professional interpreting and communication assistance services provider formed by the merger of five companies under Ferron’s leadership).
Earlier in his career, Ferron spent more than 15 years in senior finance leadership roles at companies including Kinetics Holding Corporation, Compaq Computer, and Science Applications International Corporation. In addition to ServiceSource, Ferron also serves on the board of directors for Resolve Systems, Ivanti, and Provation Medical. He holds a Master of Science in Tax and Financial Planning from San Diego State University and a Bachelor of Science in Business Management from Northern Arizona University.
Tom Mendoza currently serves as vice chairman of NetApp, helping customers, partners, and sales teams realize maximum value. Mendoza joined NetApp in 1994 as the head of North American Sales and later served as the company's president from 2000 until 2008. He joined the ServiceSource board of directors in February 2011.
Mendoza has been the keynote speaker for such diverse organizations as Symantec, CIO forums in multiple cities, the U.S. Marine Corps, and West Point. Tom was co-recipient of the 2009 Morgan Stanley Leadership Award for Global Commerce. This award is part of the Computerworld Honors Leadership Awards that are presented annually to individuals who have been instrumental in revolutionizing the use of information technology.
Mendoza holds a Bachelor of Arts degree in economics from the University of Notre Dame, is an alumnus of Stanford University's Executive Business Program, and is a guest lecturer at both institutions. In September 2000, the University of Notre Dame renamed its business school the Mendoza College of Business upon an endowment from Mendoza.
Gary B. Moore
Gary B. Moore joined the ServiceSource Board of Directors in November 2016, was appointed Executive Chairman in November 2018, and assumed the full-time CEO role in December 2018. Moore served from October 2012 to June 2015 as President and COO of Cisco Systems, Inc., a global leader in networking and connectivity with more than $49 billion revenue and over 70,000 employees across more than 400 offices worldwide. Prior to his promotion to this role, Moore was named the first COO in Cisco’s history in 2011. Moore joined Cisco in 2001 as Senior Vice President of the Advanced Services Division and ultimately went on to lead Cisco Global Services, where he inspired a team that more than tripled the business to nearly $10 billion over a decade.
Prior to joining Cisco, Moore was President and CEO of Netigy, a network consulting business. Moore began his career in 1973 at Electronic Data Systems (EDS) where he held a number of executive roles over a 26-year career. Among his many contributions, Moore created and led EDS’ global E-solutions business unit to more than $2 billion revenue and over 20,000 employees. Additionally, Moore was a member of EDS’ Global Operations Council where he was responsible for multiple business units, including manufacturing, retail and distribution customers globally. Moore also led the formation of EDS’s JV with Hitachi Limited, Hitachi Data Systems, where he was the founding President and CEO during its initial three years of operations.
In addition to the ServiceSource Board of Directors, Moore also serves on the board for Finjan Holdings, Inc. (NASDAQ: FNJN) and on KLA-Tencor Corporation’s (NASDAQ: KLAC) board as a member of the compensation committee. His past board involvement includes VCE, the Smithsonian Institution, Unigraphics Solutions, A.T. Kearney, Japan Systems Limited and Hitachi Data Systems. Moore’s experience also includes a four-year tour of duty with the U.S. Army.
Madhu Ranganathan is Executive Vice President, Chief Financial Officer for OpenText, a market-leading enterprise information management solutions company. There, she is using her 25 years of financial leadership experience in technology services business to build shareholder value. Prior to OpenText, Ranganathan served for more than 9 years as the Chief Financial Officer for 7.ai, a software and services company that uses artificial intelligence and machine learning to dramatically improve customer experience. She brings a wealth of industry experience, digital transformation acumen, and global finance expertise to the ServiceSource Board of Directors, as well as to the company's nominating and governance committee.
Prior to joining 7.ai, Ranganathan held executive leadership roles at server and storage company Rackable Systems (which merged with SGI and is now part of HPE), advanced networking equipment company Redback Networks (sold to Ericsson), services platform Jamcracker, and e-Business software provider Backweb Technologies (IPO on NASDAQ). She also has public accounting experience with PriceWaterhouseCoopers LLC, is a Chartered Accountant in India and is a Certified Public Accountant in California.
Ranganathan holds an MBA in Finance from the University of Massachusetts.
Rich Walker was appointed CFO of ServiceSource effective November 12, 2018, and has been a member of the Board since October 2017. Walker is a successful global executive with 30 years experience as an advisor, board member, and executive leader at high growth publicly-traded and private equity-backed companies. He brings to ServiceSource his CFO, strategic planning, merger & acquisition, strategic alliance and executive management skills, as well as his knowledge of how to manage complex, high-growth business environments.
Most recently, Walker served as Director and Chairman of the Board at Trusted Media Brands, Inc., where he supported a new CEO and executive leadership team in executing a successful three-year turnaround. Through December 2015, he was Executive Vice President – Strategy & Corporate Development at Ascent Capital Group, Inc. (NASDAQ: ASCMA). Previous to Ascent, Walker spent nearly seven years as a core member of the Executive Leadership Team at IHS (now IHS Markit; NASDAQ: INFO), where he was instrumental in driving the strategic direction, operational execution, and organic and acquisition-related growth of the business.
Prior to IHS, Walker held leadership roles at Autoweb (NASDAQ: AUTO), LoneTree Capital Management, MediaOne Group, Inc., and US WEST, Inc. Walker began his career as a Certified Public Accountant with Arthur Andersen, and holds an MBA from the University of Denver and a Bachelor of Science degree in business from the University of Colorado.