The ServiceSource Difference
We Deliver Exceptional Customer Experiences.
With our multi-touch approach of People, Process, and Insights, your customers succeed — and so will you.
Straight From The Source .
We sat down with a few Sourcers to talk about their unique experiences, challenges that they have had to overcome, and what sets ServiceSource apart as an employer and as a valued partner for many of the world’s largest companies.
Get the insights – Straight From The Source.
Why Choose ServiceSource?
ServiceSource is laser-focused on helping the world’s leading brands connect with their small- and medium-sized customers and understand their customers’ unique challenges.
We deliver the scale, the infrastructure, and the insights that drive not just short-term gains, but long-term results. Our clients continue to work with us because of our distinct and unrivaled benefits that only we provide:
We Take a Holistic and Consultative Approach.
Every client is different. Some organizations may have a fully built sales team but need deeper insight into renewals trends. Others may be looking to improve their onboarding metrics.
ServiceSource takes a fully holistic approach. We offer personalized solutions across the entire sales continuum and an integrated, unified, and overall better Customer Journey Experience (CJX™). ServiceSource can meet you where you are.
Fact.
ServiceSource is the only outsourced solution provider that supports the entire ILAER (Identify, Land, Adopt, Expand, Renew) continuum.
We Deliver Successful Outcomes.
ServiceSource’s customized, outcome-focused model drives more profitable and valuable customer relationships. Your customers will stay longer, buy more, and be happier and more successful throughout their journey.
Our mission is simple: deliver successful business outcomes at a lower cost.
Fact.
ServiceSource has generated billions of revenue for our clients over the past 20 years.
We Offer Unmatched Experience and Expertise.
ServiceSource informs a unique combination of strategic advisory and unmatched execution. In a landscape where data is gold and information is powerful, we leverage detailed diagnostic analysis to understand what makes a client and its customers tick. Our experts have seen firsthand how a rock-solid roadmap can transform goals into benchmarks.
Fact.
ServiceSource works with 4 of the top 10 cloud companies and 5 of the top 10 software companies around the world.
We Unlock Scale and Speed.
ServiceSource scales resources, increases speed to market, and amplifies growth. Through proven methodologies, unmatched domain expertise, and an industry-leading combination of people, process, and data-powered insights, ServiceSource drives billions of dollars of incremental revenue for our clients each year.
Fact.
ServiceSource spans the world with 3,000+ experts conducting commerce in 178 countries and operating in 45 languages.
People
Our Teams are Your Greatest Asset
ServiceSource employs a comprehensive system for training and development that invests in the long-term growth and expertise of the individual. Our CJX University program ensures that our teams are continuously learning and adopting the skills, tools, and know-how to deliver the best results for our clients.
Process
Process Driven by Experience
After more than 20 years of experience, ServiceSource has developed a playbook of processes and methodologies that are proven to provide a comprehensive and detailed roadmap of the CJX. ServiceSource is able to learn, adapt and succeed regardless of client focus-areas, powered by our High-Performance Sales (HPS) methodology.
Insights
Actionable Insights
ServiceSource’s data-driven approach brings together a combination of specialized business intelligence analysts and a network of digital tools to develop powerful, actionable insights for clients. Armed with that knowledge, sales teams are empowered to develop highly personalized and targeted relationships, fostering new growth areas for clients.
We Grow Your Customer Relationships.
Whether direct or through the channel, ServiceSource drives positive customer outcomes by implementing strategies to win future new business, without losing sight of your existing customer relationships.
Every year, ServiceSource turns more than 20 million customer interactions into predictive insights, proactive actions, and tangible business outcomes that unleash growth and expansion.
Fact.
Through a detailed solution-oriented sales process, ServiceSource routinely close $1M+ multi-year enterprise transactions for our clients, as well as sub-$10k long-tail subscriptions, and everything in between.
Start Your Journey.
Schedule a meeting with a ServiceSource expert to see what we can do for you.