Events

Field Service Fall

Join ServiceSource August 27-29 at Field Service Fall 2018 for our keynote session & toolbox talk focused on the customer journey and how to achieve the best possible outcomes to find, convert, grow and retain more revenue. Visit our booth [#14] in the exhibition.

 

Solving For The Customer’s Desired Outcome – Proven Practices On How To Listen, Understand And Engage With Your Customers
David Lopes, Senior Director, Design & Customer Innovation at ServiceSource
Tuesday, August 28 at 11:35 am – 11:55 am

We know the data tsunami is here, that B2B is increasingly influenced by B2C engagement approaches, and that customer satisfaction is essential for long term success. Even understanding all of these concepts, we are still trying to solve the same underlying issue: the customer’s desired outcome. Before you can do this, however, you need to listen to what customers are saying, both through implicit (data and digital behaviors) and explicit (product and service usage) means. Join us for a discussion to learn how we’ve helped clients listen and engage to build better customer journeys.

 

Solution-Focused Toolbox Talk #6  – Solving For The Customer’s Desired Outcome
David Lopes, Senior Director, Design & Customer Innovation, ServiceSource
Tuesday, August 28 at 11:55 am – 12:55 pm