When: Monday, October 23, 2017
Event: TSW Art and Science of The Customer Journey
Location: ARIA Resort & Casino, Las Vegas
Join ServiceSource at Technology Services World Las Vegas 2017 for two sessions focused on the customer journey and how to achieve the best possible outcomes to find, convert, grow and retain more revenue. Visit our booth at the TSW|EXPO.
Converging on the Customer Journey, David Lopes, Sr. Director, Design & Customer Innovation, ServiceSource - Tuesday, October 24 at 1pm - 1:40pm
In this breakout session, through a series of interactive examples and live polls, we’ll take you through the journey an organization needs to go on to make use of this convergent technique, how to understand the “moment that matters”. Be prepared to be involved.
3 Customer Journey Mapping Elephants: A Practical Study, David Lopes, Sr. Director, Design & Customer Innovation, ServiceSource - Tuesday, October 24 at 3pm – 4:30pm
In this customer case study session we’ll tackle three of the elephants in the room around customer journey mapping; namely what is the point of it, how does it practically work within an organization and what change can it create.