ServiceSource Supports Red Hat's Customer Retention Initiatives with Additional Revenue-as-a-Service Solutions
SAN FRANCISCO - September 6, 2016 - ServiceSource® (NASDAQ:SREV), the global leader in customer success and Revenue-as-a-Service solutions, today announced that Red Hat, the world's leading provider of open source solutions, has added new customer expansion capabilities to the existing renewal services ServiceSource currently provides.
A ServiceSource client since 2010, Red Hat and ServiceSource have long collaborated on customer experience on a global scale. As part of the enhanced support, ServiceSource plans to enable Red Hat to optimize its customer lifecycle and high-value renewals. Specific services include onboarding and adoption support, as well as risk identification to increase customer retention.
"Red Hat and ServiceSource have enjoyed a strong collaboration over several years, growing in scope and in geographies,”" said Christopher M. Carrington, Chief Executive Officer of ServiceSource. "By adding customer onboarding, upsell and cross-sell services to our existing retention services, ServiceSource can drive successful business outcomes and deeper insights for Red Hat, enhancing their customer experience and driving lifetime value throughout the entire customer relationship."
"Customer success is a strategic initiative for Red Hat, and expanding our relationship with ServiceSource can help us with our efforts to optimize the customer experience," said Gabriel Szulik, vice president, Renewals Program, Red Hat. "With ServiceSource’s expertise, processes, and technology, Red Hat can better provide our customers with a successful onboarding and overall experience with us. Our goal is to drive strong customer retention, while understanding customer needs."
To see how Red Hat created efficiencies in their sales organization with ServiceSource, watch the video case study here. To learn more about ServiceSource’s Revenue-as-a-Service solutions, visit www.servicesource.com.
ServiceSource (NASDAQ:SREV) provides the world’s leading B2B companies with expert, technology-enabled solutions and best-practice processes proven to grow and retain revenue from existing customers. With a holistic approach to the entire revenue lifecycle, ServiceSource solutions help companies drive customer adoption, expansion and renewal. Only ServiceSource brings to market more than 17 years of exclusive focus on customer success and revenue growth, global deployments across 40 languages and 200 countries, and a powerful, purpose-built Revenue Lifecycle Management technology platform. For more information, go to www.servicesource.com.
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