News

ServiceSource to Drive Customer Acquisition and Growth for Global Security Software Provider

 New Multinational Client Selects ServiceSource to Lead Sales Development, Customer Acquisition and Revenue Retention

DENVER – Nov. 18, 2019 – ServiceSource (NASDAQ: SREV), the digital customer journey experience company, will create and drive sales, customer acquisition and revenue retention programs under a new relationship with a global security software provider for enterprises and government.

With a new agreement that extends through 2020, ServiceSource will bring the client’s entire customer acquisition and retention experience under one umbrella, while driving sales process optimization, performance improvement and additional revenue through the sales channel.

“In this relationship, we will serve as a trusted partner to both guide and execute an optimized customer experience strategy while meeting the rigorous standards of an international and respected brand,” said Gary B. Moore, chairman and chief executive officer of ServiceSource.

“ServiceSource brings an unmatched ability to span the entire sales and customer lifecycle from identification to acquisition, expansion and renewal, applying our proven techniques to drive revenue along every step of the customer journey experience.”

Over the course of the relationship, the two companies will partner to drive growth within the installed base of customers and acquire net new customer relationships.  ServiceSource will apply its people, process and technologies to develop new actionable insights, designed to expand the client’s footprint within the enterprise and government sectors.   In addition to conducting sales and customer interactions in English, ServiceSource will also support French, Portuguese and Spanish language customer accounts from its Nashville and Manila centers.

About ServiceSource

ServiceSource International, Inc. (NASDAQ: SREV) brings the world’s greatest brands closer to their customers through digitally-enabled solutions and data-driven insights that personalize and power the “moments that matter”. Backed by 20 years of experience, an industry-leading technology platform, a robust global footprint and a powerful suite of solutions that enhance every touchpoint along the Customer Journey Experience (CJX), we deliver impactful revenue growth for global market leaders. Operating out of eight countries with more than 3,000 sales delivery professionals speaking 45 languages, ServiceSource drives billions of dollars in client value annually. To learn more about how we help our clients more effectively find, convert, nurture, grow and retain their customers, visit www.servicesource.com.

Forward-Looking Statements

This press release contains forward-looking statements, including statements regarding our ability to drive sales process optimization, performance improvement, and additional revenue; execute an optimized customer experience strategy; develop actionable insights, drive growth, and expand our clients’ footprint. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at https://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.

Media Contact for ServiceSource
Nick Herff

nherff@servicesource.com

815-861-8864

Investor Relations Contact for ServiceSource

Chad Lyne

clyne@servicesource.com

720-889-8784

Trademarks

ServiceSource®, and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc.  All other trademarks used herein belong to their respective owners.