News and Media Releases

We’ve been making headlines for nearly 20 years.

March 12, 2019

ServiceSource to Participate in the Sidoti & Company, LLC Spring 2019 Investor Conference

DENVER — March 12, 2019 — ServiceSource (NASDAQ: SREV), the digital customer journey experience company, today announced that it will participate in the Sidoti & Company, LLC Spring 2019 Investor […]
February 20, 2019

ServiceSource Reports Fourth Quarter and Full-Year 2018 Financial Results

2018 Revenue of $238.3 million 2018 GAAP Net Loss of $24.9 million; Non-GAAP Net Income of $4.2 million 2018 Adjusted EBITDA of $14.2 million DENVER – Feb. 20, 2019 – […]
January 28, 2019

ServiceSource to Hold Fourth Quarter and Full Year 2018 Financial Results Call on February 20, 2019

DENVER – Jan. 28, 2019 – ServiceSource (NASDAQ: SREV), a global leader in outsourced inside sales, customer success and recurring revenue growth and retention solutions, today announced that it will release […]
November 26, 2018

ServiceSource Featured in The Irish Times

ServiceSource was recently featured in The Irish Times discussing how global brands can leverage the power of digital technologies to create better customer journey experiences and grow sales revenue.
July 30, 2018

ServiceSource Appoints Digital Technology Industry Veteran Denzil Samuels to Chief Marketing & Growth Officer Role

World-Class Executive Joins Company to Accelerate Go-To-Market Momentum DENVER — JULY 30, 2018 — ServiceSource (NASDAQ: SREV), a global leader in outsourced inside sales, customer success and recurring revenue growth […]
May 24, 2018

The Tennessean: How Nashville Companies Are Luring Top Talent in Competitive Hiring Environment

ServiceSource featured in The Tennessean on company culture, hiring practices, and attracting the best people in a competitive hiring environment.
December 29, 2016

People, Process, Product: How To Emphasize Each For Rapid Growth

ServiceSource's new partner as of November, Gainsight, grew at an astounding 12,730 percent, making it North America’s 7th fastest-growing technology company in 2016. Check out Forbes' recent article to learn what's behind Gainsight's rapid growth and great new offerings!
December 13, 2016

10 Technology Predictions For The Channel For 2017

The technoloigical landscape is changing rapidly and signs are indicating that cloud technology and sound IT-security are the future. Here are 10 reasons why.
November 23, 2016

Gamification at work: It’s all work and play at ServiceSource

For the past five months, treating work like play has been a new mantra for ServiceSource. Employees are now motivated to think about the bigger picture and work as a team to achieve the goals of the company, rather than focusing on individual targets.
November 18, 2016

ServiceSource and Gainsight Partner to Launch Outcome 360 to Enhance Customer Success

In today's new outcome economy, companies are expected to have a holistic and comprehensive Customer Success strategy to keep customers happy and grow revenue. The partnership between ServiceSource and Gainsight to offer Outcome 360 is an ideal solution that will clearly address the needs of an evolving market.
November 17, 2016

ServiceSource and Gainsight Release Outcome360

ServiceSource and Gainsight partner to introduce a joint solution to accelerate revenue growth through customer onboarding, adoption, expansion, and renewal. The new Outcome 360 solution will combine Gainsight's proven technology over decades of expertise with ServiceSource's data enablement to achieve a superior customer success process.
November 16, 2016

Independent Director at ServiceSource Board of Directors

We are excited to announce that Gary B. Moore has been appointed Independent Director at ServiceSource Board of Directors. Moore brings over three decades of strategic, operational and executive leadership at world-class technology and services companies. Welcome to the ServiceSource team!
November 9, 2016

ServiceSource Names Gary B. Moore as Part of Its Board of Directors

ServiceSource has announced that it has appointed Gary B. Moore to its Board of Directors. This will be a significant advantage for the company as we move forward in the emerging outcome economy. We're thrilled to have him onboard!
September 27, 2016

GC Roundup: Elias, Flaminia and Levy Named to Top Legal Post

September 21, 2016

US-based ServiceSource Opens First Global Centre in Bulgaria’s Sofia

September 21, 2016

American ServiceSource International Opened a Global Center in Bulgaria

September 20, 2016

ServiceSource Opened a Global Center in Bulgaria

ServiceSource opened a new global center in Sofia.
September 20, 2016

People On the Move- SVP and General Counsel at ServiceSource

August 24, 2016

ServiceSource Celebrates Expansion Of Asia-Pacific HQ In Singapore

ServiceSource is banking on its bigger Asia-Pacific headquarters in Singapore to support the growing demand for its services in the region.
July 11, 2016

ServiceSource Names New Global Channel VP

ServiceSource has appointed industry veteran Jack Johnson as VP of channel strategy. In his expanded role, he will lead the company's dedicated channel practice to build and deliver channel-specific RLM solutions.
June 23, 2016

Adaptability: The Key to Digital Transformation

Data and infrastructure are only the basic underpinnings of what should become a top-to-bottom revamp toward adaptability, according to ServiceSource CEO Chris Carrington. In the age of “Digital Darwinism,” change will affect the most critical customer and revenue relationships, which means the enterprise needs to maintain flexibility not just in infrastructure but in people and processes as well.
June 13, 2016

B2B Solution of the Week: How to Outsource B2B Customer Account Management

May 13, 2016

How to Fix your Failing Customer Success Team

"Customer success" is a phenomenon that is taking business-to-business organizations by storm. And for good reason: As organizations shift their solutions to better meet new customer expectations around value and business outcomes, delivering extraordinary customer experiences is mission critical.
March 22, 2016

ServiceSource Celebrates Grand Opening of New Philippine Office

March 22, 2016

ServiceSource opens first facility in PHL

March 16, 2016

Outsourcing firm opens in PHL, looks to hire 500

March 16, 2016

Customer Retention and Loyalty is Everything in the Information and Media Industry

February 25, 2016

Growing Customer Base Is Key Focus for Execs

February 18, 2016

B2B Market Leadership And Revenue Growth Linked To Revenue Lifecycle Management