January 25, 2018

The Key to an Effective Churn Reduction Strategy

Though understanding overall churn rate is critical, the key to understanding the cause is identifying several categories of partner attrition that may happen along the customer journey.

January 20, 2018

Create a Customer Journey Map

Companies that prioritize the customer experience generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping(CJM).

March 22, 2018

How to Create a Customer Success Plan

Learn how to develop a customer success plan that delivers on expectations and creates customers for life.

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