eBooks & Whitepapers.
eBook
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience
As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Master The Handoff From Sales to Customer Success
Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...
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Infographic
What Makes a Great Customer Journey Experience?
This data was sourced from a 2019 survey of 500 B2B customer journey experience decision makers throughout North...
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Infographic
Customer Success vs. Customer Service
Customer success is still a relatively new industry, but it’s growing – and fast. LinkedIn’s 2017 U.S. Emerging Jobs Report showed...
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Customer Success
Mining for Value: A Comprehensive Guide to Customer Expansion
After landing a new customer, one of the worst things you can do is to remain content with...
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Customer Success
Architecting Your Customer’s Success
Your customers demand the best – do you know if you are meeting their expectations? Have you implemented personalized customer success plans...
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eBook
The New B2B Sales Reality
The B2B sales landscape has shifted dramatically. Customer-centricity reigns supreme, with prospects expecting a much more simplified purchasing...
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eBook
Navigating the B2B Customer Journey Experience
Leading organizations today are taking the best CX practices from the consumer space and applying them throughout the...
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Infographic
Inside Sales Teams Increasingly Critical for Growth
The sales landscape is rapidly changing for businesses of all sizes and levels of maturity. One of the...
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