eBooks & Whitepapers.
eBook
The Science of Customer Retention Performance: How to Turn Insights Into Action
Many organizations lack a clear process to measure their renewal strategies, track their renewal performance, and capitalize on...
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Careers
A Hiring Process Designed For You
When applying for a new job, wouldn’t it be nice to know what happens before, during, and after...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance
Have you determined Key Performance Indicators (KPI’s) to evaluate the success of your renewals program? We are here...
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Infographic
Who Should Own Renewals?
Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...
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Infographic
How Do You Calculate Renewal Rates?
How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...
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eBook
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience
As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Master The Handoff From Sales to Customer Success
Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...
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Infographic
What Makes a Great Customer Journey Experience?
This data was sourced from a 2019 survey of 500 B2B customer journey experience decision-makers throughout North America....
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Infographic
Customer Success vs. Customer Service
The pandemic has propelled us into the experience economy. In fact, 86% of buyers say that they’d be...
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