eBooks & Whitepapers.
Customer Success
10 Operational Headaches That ServiceSource Can Solve For Your Business
Is your sales organization still on the fence about outsourcing? We put together a list of 10 operational headaches...
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Infographic
6 Tips to Improve Sales Through the Channel
Since 2020, the delta between B2C and B2B buying behavior has almost completely collapsed. The convergence in consumer...
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eBook
Customer Success
eBook: A Deep Dive on How to Measure Customer Success Performance and What Reporting Matters
For businesses that rely on a subscription or contract model, customer success is the key to reducing churn,...
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eBook
The Science of Customer Retention Performance: How to Turn Insights Into Action
Many organizations lack a clear process to measure their renewal strategies, track their renewal performance, and capitalize on...
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Careers
A Hiring Process Designed For You
When applying for a new job, wouldn’t it be nice to know what happens before, during, and after...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance
Have you determined which Key Performance Indicators (KPI’s) you should be measuring to evaluate the success of your...
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Infographic
Who Should Own Renewals?
Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...
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Infographic
How Do You Calculate Renewal Rates?
How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...
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eBook
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...
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