eBooks & Whitepapers.
The Science of Customer Retention Performance: How to Turn Insights Into Action
Many organizations lack a clear process to measure their renewal strategies, track their renewal performance, and capitalize on...Learn More
A Hiring Process Designed For You
When applying for a new job, wouldn’t it be nice to know what happens before, during, and after...Learn More
Basic Guidelines To Evaluate Important Levers That Drive High Performance
Have you determined Key Performance Indicators (KPI’s) to evaluate the success of your renewals program? We are here...Learn More
Who Should Own Renewals?
Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...Learn More
How Do You Calculate Renewal Rates?
How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...Learn More
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...Learn More
20/20 Vision: Illuminating the Customer Journey Experience
As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...Learn More
Master The Handoff From Sales to Customer Success
Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...Learn More
What Makes a Great Customer Journey Experience?
This data was sourced from a 2019 survey of 500 B2B customer journey experience decision-makers throughout North America....Learn More
Customer Success vs. Customer Service
The pandemic has propelled us into the experience economy. In fact, 86% of buyers say that they’d be...Learn More
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