DOCUMENTS

We’re rewriting the
book on sales growth.

Find actionable value in each installment.

August 7, 2019

Architecting Your Customer’s Success

Customer success is the stage of the B2B customer journey experience when you build trust by onboarding new customers to the products they’ve spent thousands, or even millions, of dollars […]
June 19, 2019

The New B2B Sales Reality

The B2B sales landscape has shifted dramatically. Customer-centricity reigns supreme, with prospects expecting a much more simplified purchasing experience, personalized and powered by data. Have you been meeting their needs, […]
May 30, 2019

Navigating the B2B Customer Journey Experience

Leading organizations today are taking the best CX practices from the consumer space and applying them throughout the B2B customer lifecycle. Backed by 20 years of experience, ServiceSource has designed a […]
April 27, 2018

Inside Sales Teams Increasingly Critical for Growth

The sales landscape is rapidly changing for businesses of all sizes and levels of maturity. One of the fastest-growing areas in companies is inside sales departments, with expansion rates that […]
March 23, 2018

The Customer Expansion Playbook

Find your strategy for maximizing CLV through cross-sell and upsell.
March 21, 2018

Creating Customers for Life

Go from customer acquisition to customer advocates.
March 20, 2018

Drive Channel Transformation

Learn how to fully enable channel partner success and maximize customer lifetime value.