eBooks & Whitepapers.

eBook
The Science of Customer Retention Performance: How to Turn Insights Into Action

The Science of Customer Retention Performance: How to Turn Insights Into Action

Many organizations lack a clear process to measure their renewal strategies, track their renewal performance, and capitalize on...
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Careers
A Hiring Process Designed For You

A Hiring Process Designed For You

When applying for a new job, wouldn’t it be nice to know what happens before, during, and after...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance

Basic Guidelines To Evaluate Important Levers That Drive High Performance

Have you determined Key Performance Indicators (KPI’s) to evaluate the success of your renewals program? We are here...
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Infographic
Who Should Own Renewals?

Who Should Own Renewals?

Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...
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Infographic
Time is Money

How Do You Calculate Renewal Rates?

How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...
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eBook
12 Key Performance Indicators for Every Renewal Program

12 Key Performance Indicators for Every Renewal Program

How strong is your renewal program? Many service executives think they know the answer based on a few...
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience

20/20 Vision: Illuminating the Customer Journey Experience

As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Master The Handoff From Sales to Customer Success

Master The Handoff From Sales to Customer Success

  Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...
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Infographic
What Makes a Great Customer Journey Experience?

What Makes a Great Customer Journey Experience?

This data was sourced from a 2019 survey of 500 B2B customer journey experience decision-makers throughout North America....
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Infographic
Customer Success vs. Customer Service

Customer Success vs. Customer Service

The pandemic has propelled us into the experience economy. In fact, 86% of buyers say that they’d be...
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