eBooks & Whitepapers.

Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance

Basic Guidelines To Evaluate Important Levers That Drive High Performance

Have you determined Key Performance Indicators (KPI’s) to evaluate the success of your renewals program? We are here...
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Infographic
Who Should Own Renewals?

Who Should Own Renewals?

Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...
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Infographic
Time is Money

How Do You Calculate Renewal Rates?

How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...
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eBook
12 Key Performance Indicators for Every Renewal Program

12 Key Performance Indicators for Every Renewal Program

How strong is your renewal program? Many service executives think they know the answer based on a few...
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience

20/20 Vision: Illuminating the Customer Journey Experience

As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Master The Handoff From Sales to Customer Success

Master The Handoff From Sales to Customer Success

  Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...
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Infographic
What Makes a Great Customer Journey Experience?

What Makes a Great Customer Journey Experience?

This data was sourced from a 2019 survey of 500 B2B customer journey experience decision-makers throughout North America....
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Infographic
Customer Success vs. Customer Service

Customer Success vs. Customer Service

The pandemic has propelled us into the experience economy. In fact, 86% of buyers say that they’d be...
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Customer Success
Mining for Value: A Comprehensive Guide to Customer Expansion

Mining for Value: A Comprehensive Guide to Customer Expansion

After landing a new customer, one of the worst things you can do is to remain content with...
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Customer Success
Architecting Your Customer’s Success

Architecting Your Customer’s Success

Your customers demand the best – do you know if you are meeting their expectations? Have you implemented personalized customer success plans...
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