eBooks & Whitepapers.
Customer Success
eBook: A Deep Dive on How to Measure Customer Success Performance and What Reporting Matters
For businesses that rely on a subscription or contract model, customer success is the key to reducing churn,...
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eBook
The Science of Customer Retention Performance: How to Turn Insights Into Action
Many organizations lack a clear process to measure their renewal strategies, track their renewal performance, and capitalize on...
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Careers
A Hiring Process Designed For You
When applying for a new job, wouldn’t it be nice to know what happens before, during, and after...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance
Have you determined which Key Performance Indicators (KPI’s) you should be measuring to evaluate the success of your...
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Infographic
Who Should Own Renewals?
Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...
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Infographic
How Do You Calculate Renewal Rates?
How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...
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eBook
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...
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Customer Success
20/20 Vision: Illuminating the Customer Journey Experience
As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Master The Handoff From Sales to Customer Success
Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...
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