DOCUMENTS

We’re rewriting the
book on sales growth.

Find actionable value in each installment.

June 18, 2020

20/20 Vision: Illuminating the Customer Journey Experience

As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper into B2B customer expectations and understand where things are going right, where […]
September 16, 2019

Mining for Value: A Comprehensive Guide to Customer Expansion

After landing a new customer, one of the worst things you can do is to remain content with the status quo. What’s your strategy for expanding that relationship? Don’t get […]
August 7, 2019

Architecting Your Customer’s Success

Your customers demand the best – do you know if you are meeting their expectations? Have you implemented personalized customer success plans that will ensure they maximize their investment with you, achieve their goals […]
June 19, 2019

The New B2B Sales Reality

The B2B sales landscape has shifted dramatically. Customer-centricity reigns supreme, with prospects expecting a much more simplified purchasing experience, personalized and powered by data. Have you been meeting their needs, […]
May 30, 2019

Navigating the B2B Customer Journey Experience

Leading organizations today are taking the best CX practices from the consumer space and applying them throughout the B2B customer lifecycle. Backed by 20 years of experience, ServiceSource has designed a […]
March 21, 2018

Creating Customers for Life

Go from customer acquisition to customer advocates.
March 20, 2018

Drive Channel Transformation

Learn how to fully enable channel partner success and maximize customer lifetime value.