eBooks & Whitepapers.

Customer Success
10 Operational Headaches That ServiceSource Can Solve For Your Business

10 Operational Headaches That ServiceSource Can Solve For Your Business

Is your sales organization still on the fence about outsourcing? We put together a list of 10 operational headaches...
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Infographic
6 Tips to Improve Sales Through the Channel

6 Tips to Improve Sales Through the Channel

Since 2020, the delta between B2C and B2B buying behavior has almost completely collapsed. The convergence in consumer...
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eBook
Transform Your Customer Journey Experience (CJX)<font size="6">®</font>

Transform Your Customer Journey Experience (CJX)®

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Customer Success
eBook: Customer Success and What Reporting Matters

eBook: A Deep Dive on How to Measure Customer Success Performance and What Reporting Matters

For businesses that rely on a subscription or contract model, customer success is the key to reducing churn,...
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eBook
eBook: The Science of Customer Retention Performance

The Science of Customer Retention Performance: How to Turn Insights Into Action

Many organizations lack a clear process to measure their renewal strategies, track their renewal performance, and capitalize on...
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Careers
Infographic: A Hiring Process That's Right for You

A Hiring Process Designed For You

When applying for a new job, wouldn’t it be nice to know what happens before, during, and after...
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Infographic
Basic Guidelines To Evaluate Important Levers That Drive High Performance

Basic Guidelines To Evaluate Important Levers That Drive High Performance

Have you determined which Key Performance Indicators (KPI’s) you should be measuring to evaluate the success of your...
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Infographic
Who Should Own Renewals?

Who Should Own Renewals?

Does your organization have a formal customer renewals program? Whether you have 10 customers or 10,000, customer retention...
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Infographic
Time is Money

How Do You Calculate Renewal Rates?

How are you calculating renewal rates for your business? The infographic below shows the two key metrics that...
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eBook
12 Key Performance Indicators for Every Renewal Program

12 Key Performance Indicators for Every Renewal Program

How strong is your renewal program? Many service executives think they know the answer based on a few...
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