eBooks & Whitepapers.
12 Key Performance Indicators for Every Renewal Program
How strong is your renewal program? Many service executives think they know the answer based on a few...Learn More
20/20 Vision: Illuminating the Customer Journey Experience
As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...Learn More
Master The Handoff From Sales to Customer Success
Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...Learn More
What Makes a Great Customer Journey Experience?
This data was sourced from a 2019 survey of 500 B2B customer journey experience decision makers throughout North...Learn More
Customer Success vs. Customer Service
Customer success is still a relatively new industry, but it’s growing – and fast. LinkedIn’s 2017 U.S. Emerging Jobs Report showed...Learn More
Mining for Value: A Comprehensive Guide to Customer Expansion
After landing a new customer, one of the worst things you can do is to remain content with...Learn More
Architecting Your Customer’s Success
Your customers demand the best – do you know if you are meeting their expectations? Have you implemented personalized customer success plans...Learn More
The New B2B Sales Reality
The B2B sales landscape has shifted dramatically. Customer-centricity reigns supreme, with prospects expecting a much more simplified purchasing...Learn More
Navigating the B2B Customer Journey Experience
Leading organizations today are taking the best CX practices from the consumer space and applying them throughout the...Learn More
Inside Sales Teams Increasingly Critical for Growth
The sales landscape is rapidly changing for businesses of all sizes and levels of maturity. One of the...Learn More
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