How strong is your renewal program? Many service executives think they know the answer based on a few statistics and anecdotes from their sales team. These measures, however, are often inconsistent and rarely instructive on how to improve the overall business. If you aren’t careful with your time periods, you can easily misstate your results.
ServiceSource believes that the real yardstick on renewals performance lies in a comprehensive set of Key Performance Indicators (KPIs) that can tell a much broader story.