Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success Managers (CSMs). An organized transition builds customer trust and paves the way to a long and fruitful relationship.
Master The Handoff From Sales to Customer Success
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Salesforce Org Health 101: What is Governance?
Governance is the necessary framework to manage a Salesforce org. The framework, which is sometimes referred to as…
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3 Major Prohibitors of an Effective Spare Parts Business – and How to Overcome Them
Too often, Industrial OEMs (Original Equipment Manufacturer) lose aftersales revenue opportunities to third-party vendors simply because they are not prioritizing spare parts and consumable...
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