eBooks & Whitepapers.

Customer Success
20/20 Vision: Illuminating the Customer Journey Experience

20/20 Vision: Illuminating the Customer Journey Experience

As the global leader in customer journey experiences, ServiceSource recently conducted research of our own to dig deeper...
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Customer Success
Master The Handoff From Sales to Customer Success

Master The Handoff From Sales to Customer Success

  Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success...
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Infographic
What Makes a Great Customer Journey Experience?

What Makes a Great Customer Journey Experience?

This data was sourced from a 2019 survey of 500 B2B customer journey experience decision-makers throughout North America....
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Infographic
Customer Success vs. Customer Service

Customer Success vs. Customer Service

The pandemic has propelled us into the experience economy. In fact, 86% of buyers say that they’d be...
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Customer Success
Mining for Value: A Comprehensive Guide to Customer Expansion

Mining for Value: A Comprehensive Guide to Customer Expansion

After landing a new customer, one of the worst things you can do is to remain content with...
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Customer Success
Architecting Your Customer’s Success

Architecting Your Customer’s Success

Your customers demand the best – do you know if you are meeting their expectations? Have you implemented personalized customer success plans...
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eBook
The New B2B Sales Reality

The New B2B Sales Reality

The B2B sales landscape has shifted dramatically. Customer-centricity reigns supreme, with prospects expecting a much more simplified purchasing...
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eBook
Navigating the B2B Customer Journey Experience

Navigating the B2B Customer Journey Experience

Leading organizations today are taking the best CX practices from the consumer space and applying them throughout the...
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Infographic
Inside Sales Teams Increasingly Critical for Growth

Inside Sales Teams Increasingly Critical for Growth

The sales landscape is rapidly changing for businesses of all sizes and levels of maturity. One of the...
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