The customer journey experience
company defined

Insights through Images.

December 23, 2019

Master The Handoff From Sales to Customer Success

  Great customer journey experiences all start with a smooth handoff from your sales team to Customer Success Managers (CSMs). An  organized transition builds customer trust and paves the way […]
October 24, 2019

What Makes a Great Customer Journey Experience?

This data was sourced from a 2019 survey of 500 B2B customer journey experience decision makers throughout North America. The survey was conducted by ServiceSource and administered and verified by […]
October 4, 2019

Customer Success vs. Customer Service

Customer success is still a relatively new industry, but it’s growing – and fast. LinkedIn’s 2017 U.S. Emerging Jobs Report showed a 560% increase in customer success manager (CSM) roles year-over-year, and companies […]
April 27, 2018

Inside Sales Teams Increasingly Critical for Growth

The sales landscape is rapidly changing for businesses of all sizes and levels of maturity. One of the fastest-growing areas in companies is inside sales departments, with expansion rates that […]