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October 4, 2019

Customer Success vs. Customer Service

Customer success is still a relatively new industry, but it’s growing – and fast. LinkedIn’s 2017 U.S. Emerging Jobs Report showed a 560% increase in customer success manager (CSM) roles year-over-year, and companies […]
April 27, 2018

Inside Sales Teams Increasingly Critical for Growth

The sales landscape is rapidly changing for businesses of all sizes and levels of maturity. One of the fastest-growing areas in companies is inside sales departments, with expansion rates that […]