Create a Customer Journey Map

Companies that prioritize the customer experience generate 60% higher profit than their competitors. In this webinar-on-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping(CJM).

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15 Essential KPIs of the Revenue Lifecycle

Monitor these key performance indicators that keep your customer success initiative on track and drive greater revenue growth.

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Top 5 Strategies to Avoid First Year Customer Churn

Learn how to increase retention with a value-driven customer onboarding process

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Grow Revenue Faster with Cross-sell and Upsell Best Practices

Expert panel reveals best sales practices to expand revenue from existing customers

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How to Create a Customer Success Charter

Learn how to accelerate your customer’s success (and your recurring revenue) with a clear mission, goals and an execution roadmap.

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