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August 13, 2019

Architecting Your Customer’s Success

A bulletproof plan is the bedrock of any exceptional customer relationship. Without one, you won’t be able to accurately identify your customer’s needs, understand the course of action it will […]
June 19, 2019

Inside Sales: The New World Order

September 25, 2019 11 a.m. MT / 1 p.m. ET Melinda Matthews, Senior Director of Product Management – Inside Sales at ServiceSource, will share her perspective on the changing nature […]
May 23, 2019

Navigating the B2B Storm in the Experience Economy

For the past decade, the B2C world has been focused on delivering better Customer Experiences (CX). But how has that transferred to the B2B realm, where customer relationships are significantly […]
March 14, 2019

Aligning Data Across the Digital Customer Journey Experience

Your Chief Data Architect is the most important person in your organization. Do you even know who they are? Chances are you don’t, and you’re going to want to check […]
February 21, 2019

Mitel and ServiceSource: Driving Business Outcomes Through Actionable Customer Insights

Mitel, a global telecommunications leader, discusses their longtime partnership with ServiceSource and how it has helped them digitally transform, gain deeper insights into their customer base, and achieve multi-year revenue growth.
July 6, 2018

The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation

For years, businesses have been focusing nearly all of their attention on keeping their enterprise customers happy. Since these relationships make up the majority of the typical revenue stream, this […]
May 21, 2018

The Key to Profitable Customer Experiences

Your customer expects to realize the full potential of your organization’s “promise,” and your Customer Success Managers (CSM) are on the front-line making it happen. So, who comes first – […]
March 5, 2018

12 Essential Customer Retention Metrics of the Revenue Lifecycle

Monitor these key performance indicators that keep your customer success initiative on track and drive greater revenue growth.
February 15, 2018

Top 5 Strategies to Reduce SaaS Churn Rate

Learn how to increase retention with a value-driven customer onboarding process
January 31, 2018

Grow Revenue Faster with Cross-sell and Upsell Customer Retention Tactics

Expert panel reveals best sales practices to expand revenue from existing customers.
January 23, 2018

How to Create a Customer Success Charter

Learn how to accelerate your customer’s success (and your recurring revenue) with a clear mission, goals and an execution roadmap.
January 20, 2018

Create a Customer Journey Map

Companies that prioritize the customer experience generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping(CJM).