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July 6, 2018

The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation

For years, businesses have been focusing nearly all of their attention on keeping their enterprise customers happy. Since these relationships make up the majority of the typical revenue stream, this […]
May 21, 2018

The Key to Profitable Customer Experiences

Your customer expects to realize the full potential of your organization’s “promise,” and your Customer Success Managers (CSM) are on the front-line making it happen. So, who comes first – […]
March 5, 2018

12 Essential Customer Retention Metrics of the Revenue Lifecycle

Monitor these key performance indicators that keep your customer success initiative on track and drive greater revenue growth.
February 15, 2018

Top 5 Strategies to Reduce SaaS Churn Rate

Learn how to increase retention with a value-driven customer onboarding process
January 31, 2018

Grow Revenue Faster with Cross-sell and Upsell Customer Retention Tactics

Expert panel reveals best sales practices to expand revenue from existing customers.
January 23, 2018

How to Create a Customer Success Charter

Learn how to accelerate your customer’s success (and your recurring revenue) with a clear mission, goals and an execution roadmap.
January 20, 2018

Create a Customer Journey Map

Companies that prioritize the customer experience generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping(CJM).