January 10, 2020
at Friday, January 10, 2020 • Published by Steve Hastert
B2B companies no longer compete primarily on price and features. The customer journey experience, or CJX as we like to call it, plays an increasingly significant role in your ability […]
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November 26, 2019
at Tuesday, November 26, 2019 • Published by Steve Hastert
We at ServiceSource couldn’t be more excited to announce that Salesforce has selected us to be an official partner in its Managed Service Provider (MSP) pilot program launching this month. As […]
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October 14, 2019
at Monday, October 14, 2019 • Published by Steve Hastert
Consistent and sustainable B2B revenue growth over time isn’t just found in new customer acquisition. Sure, it’s important to continue growing your base and market share, but you can’t forget […]
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October 8, 2019
at Tuesday, October 8, 2019 • Published by Steve Hastert
Learn how ServiceSource’s System Administration-as-a-Service can transform your customer relationships, increase productivity, and significantly reduce operating costs on your Salesforce® instance.
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August 13, 2019
at Tuesday, August 13, 2019 • Published by Steve Hastert
A bulletproof plan is the bedrock of any exceptional customer relationship. Without one, you won’t be able to accurately identify your customer’s needs, understand the course of action it will […]
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June 19, 2019
at Wednesday, June 19, 2019 • Published by Steve Hastert
The inside sales landscape has shifted dramatically. Today’s buyers expect a sales process centered entirely around them and their specific needs, and they’re going to choose a provider who can […]
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May 23, 2019
at Thursday, May 23, 2019 • Published by Steve Hastert
For the past decade, the B2C world has been focused on delivering better Customer Experiences (CX). But how has that transferred to the B2B realm, where customer relationships are significantly […]
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March 14, 2019
at Thursday, March 14, 2019 • Published by Steve Hastert
Your Chief Data Architect is the most important person in your organization. Do you even know who they are? Chances are you don’t, and you’re going to want to check […]
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February 21, 2019
at Thursday, February 21, 2019 • Published by Steve Hastert
Mitel, a global telecommunications leader, discusses their longtime partnership with ServiceSource and how it has helped them digitally transform, gain deeper insights into their customer base, and achieve multi-year revenue growth.
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July 6, 2018
at Friday, July 6, 2018 • Published by Steve Hastert
For years, businesses have been focusing nearly all of their attention on keeping their enterprise customers happy. Since these relationships make up the majority of the typical revenue stream, this […]
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May 21, 2018
at Monday, May 21, 2018 • Published by Steve Hastert
Your customer expects to realize the full potential of your organization’s “promise,” and your Customer Success Managers (CSM) are on the front-line making it happen. So, who comes first – […]
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March 5, 2018
at Monday, March 5, 2018 • Published by Steve Hastert
Monitor these key performance indicators that keep your customer success initiative on track and drive greater revenue growth.
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February 15, 2018
at Thursday, February 15, 2018 • Published by Steve Hastert
Learn how to increase retention with a value-driven customer onboarding process
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January 31, 2018
at Wednesday, January 31, 2018 • Published by Steve Hastert
Expert panel reveals best sales practices to expand revenue from existing customers.
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January 23, 2018
at Tuesday, January 23, 2018 • Published by Steve Hastert
Learn how to accelerate your customer’s success (and your recurring revenue) with a clear mission, goals and an execution roadmap.
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January 20, 2018
at Saturday, January 20, 2018 • Published by Steve Hastert
Companies that prioritize the customer experience generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping(CJM).
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