Companies that prioritize the customer journey experience (CJX) generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping.
In 30 minutes, you will learn:
- Using CJX to improve customer success, boost customer satisfaction, and increase cross-selling and upselling
- Taking the first step in uncovering end user needs and behaviors
- Aligning customer needs with business processes
- Managing the ideal paths to more revenue