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Create a Customer Journey Map

Create a Customer Journey Map

Companies that prioritize the customer journey experience (CJX) generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping.

In 30 minutes, you will learn:

  • Using CJX to improve customer success, boost customer satisfaction, and increase cross-selling and upselling
  • Taking the first step in uncovering end user needs and behaviors
  • Aligning customer needs with business processes
  • Managing the ideal paths to more revenue

Explore more resources.

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