We are amid a great technological transformation.
This transformation began 3-5 years ago but has accelerated significantly since the coronavirus pandemic. Customers are more informed, tech-savvy, and we now have a plethora of digital tools and channels to connect with and educate them more intelligently, intently, and proactively.
But that doesn’t mean that the need for human connection or the coveted “moment of truth” in a customer journey experience is any less important – it is more important than ever.
In this webinar, you’ll learn:
- How to evolve your Customer Journey Experience
- Best practices around successful virtual selling
- How to find the right balance between digital and human interactions
Our experts Charlie McCarter, Vice President of global accounts, and Pádraic Flood, regional vice president of global delivery – EMEA, bring 35+ years of combined experience and expertise in digital sales. They both lead ServiceSource’s largest partnerships, including VMWare, Qlik, and Mitel.
