Webinars and Videos

The Key to Profitable Customer Experiences

Your customer expects to realize the full potential of your organization’s “promise,” and your Customer Success Managers (CSM) are on the front-line making it happen. So, who comes first – the customer or the CSM?

The CSM profession is growing exponentially. With a 560% annual growth rate and one of the top ten current emerging jobs, it’s a mission-critical role and highly specialized. Without the right talent, training, and management, companies put their customers’ experiences at risk.

View our 30 minute webinar “The Key to Profitable Customer Experiences: The Right CSM.” Phil Nanus, VP of Research, Customer Success at TSIA and Tony Brucha, VP of Customer Success with ServiceSource will reveal key insights on the critical components for an effective Customer Success strategy, including:

  • How the CSM role impacts your customer experience management
  • The ideal characteristics of a CSM profile
  • How to leverage the CSM role to your full advantage and build exceptional customer journeys