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The Science Behind Customer Retention: A Conversation on Turning Insights to Actions

Webinar: The Science Behind Customer Retention

So, you have kicked off the year with a plan to improve renewal performance with your existing customers. Reality is, most companies struggle to know WHEN they leverage the right Key Performance Indicators (KPIs) at the right time.  

Driving a successful renewals and customer success program requires a deep understanding of metrics, KPIs, insights and how to turn those insights into action. With an intimate understanding of your customer base and limitless ability to scale, the correct insights can mitigate risk and maximize end-user value. 

In this webinar you will learn:  

  • How to identify the who, what, & when of successful renewal programs 
  • A guide on where to focus your team’s activities for measurable impact 
  • How to pinpoint specific KPIs in an actionable way 
  • Techniques to improve overall team performance 

Our experts Daniel Riley, Senior Director of Operation Services, and Michael Connolly, Director of Solution Consulting, bring 25 years of combined experience in building world class renewal programs for companies including Dell, Red Hat, and VMware.

Click here to view the presentation slides.


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