Webinars and Videos

Create a Customer Journey Map

Companies that prioritize the customer experience generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping(CJM).

Companies that prioritize the customer experience generate 60% higher profit than their competitors. In this Webinar On-demand, hosted by ServiceSource’s Senior Director of Customer Innovation and Design David Lopes, you’ll learn how to use an effective tool to improve your customer’s experience and grow your revenue – Customer Journey Mapping(CJM).

You’ll receive FREE workbook at the end of the session to help kick start your revitalized growth strategy.

In 30 minutes, you will learn:

  • Using CJM to improve customer retention, boost customer satisfaction, and increase cross-selling and upselling
  • Taking the first step in uncovering end user needs and behaviors
  • Aligning customer needs with business processes
  • Managing the ideal paths to more revenue