CJX™
Transform your Customer Journey Experience.
ServiceSource’s outsourced CJX solutions drive greater scale and expand revenue for your business. We take a holistic approach to the Customer Journey Experience — designing, deploying, and managing sales processes. With more than 20 years of experience, our solutions have helped our clients sell more and grow faster.
Defining the Customer Journey Experience
Every touchpoint between a business and its customers make up the Customer Journey Experience. From lead qualification to customer renewals, there is opportunity to create an exceptional experience that builds trust, loyalty, and results in customers for life.
Together, we identify and land new clients, ensure adoption of your products and services, increase engagement, and retain your customer relationships. ServiceSource becomes a valuable partner for every step of the customer journey.
Explore Our Outsourced CJX Solutions.
Our CJX Solutions has a tri-pillar approach: inside sales, customer success, and channel management. Together, our methodologies drive and scale sales. We foster meaningful relationships with customers and optimize partner networks – built on a foundation of insights, highly trained teams, and world-class tools and processes.
No two businesses are alike. That’s why ServiceSource provides people-powered solutions and services that meet the unique needs of your company.
Igniting Inside Sales.
How do we build best-in-class sales teams? By integrating human connection and advanced digital technology to drive demand and higher conversions for your company. We accelerate acquisition through lead qualification, lead conversion, and account management.
These core motions gain higher quality leads, improve pipeline hygiene, and provide greater marketing and sales funnel velocity – delivering the tools for better sales conversion and net expansion rates, and increased consumption for your products and services.
Leading Customer Success.
With more than 20 years of experience, ServiceSource knows what makes your customers tick. Using our customer success solutions, we create consistent, engaging relationships. Our process of onboarding, adoption, and renewals management improves customer satisfaction and retention, and boosts overall lifetime value.
Optimizing Channel Management.
Don’t become siloed — reassessing and optimizing your channel can expand paths to market and drive new opportunities. ServiceSource supports the full lifecycle of your channels, ensuring complete transparency and partner consistency. With our channel management solutions, we speak as one brand. Core motions include partner recruitment, onboarding and enablement, and partner success management.
Analytical Insight Meets Human Connection.
Through a combination of specialized business intelligence analysts and digital tools, including our CJX Technology Stack, ServiceSource develops powerful insights that shape your go-to-market strategy. We find the trends, strengths, and opportunities in your outside and inside sales initiatives that make the difference for your topline revenue growth. We don’t need to guess what your next move should be because we have our methodologies down to a science.
