Outsourced Sales Solutions for the Entire Customer Journey Experience (CJX®).
ServiceSource’s Outsourced Sales Solutions combines data, people, and processes to improve customer satisfaction, drive greater scale, close more deals, and expand revenue opportunities.
What is the Customer Journey Experience (CJX)?
CJX is every touchpoint between a business and its customers. From lead qualification to the customer renewal event, every step is an opportunity to deliver an exceptional experience that builds trust and loyalty – creating a client for life.
Create Client’s for Life
ServiceSource’s Outsourced Sales Solutions are customized to solve your unique pain points across the entire customer lifecycle – creating a connected and consistent brand experience. Our highly trained, global team of 3,000+ professionals use our proven high-performance sales methodology to drive long-standing relationships with your customers and partners.
Learn how our solutions benefit your customer lifecycle continuum:
High-performing Sales.
Whether you’re looking to expand your outside or inside sales team globally or increase your team’s lead qualification capabilities, ServiceSource’s Outsourced Sales Solution can help. Our enterprise sales experts streamline and put discipline around your sales processes, enabling you to sustainably grow your business.
Outsourced Sales Solutions Include:
- Lead Generation
- Lead Qualification
- Lead Conversion
- Cloud Transformation
Proactive Customer Success.
Today, customers are buying outcomes, not just product features. ServiceSource’s Outsourced Customer Success Solution ensures that your customers achieve those outcomes. We become your strategic partner to help you build and refine your customer journey experience – resulting in more revenue and deeper relationships with your customers.
Outsourced Customer Success Solutions Include:
- Onboarding
- Adoption
- Health Checks
- Voice of the Customer
- Renewals and Extensions
- Digital Renewals
Superior Renewals Management.
Revenue retention is the new beacon of success for many enterprise businesses. ServiceSource’s Outsourced Renewals Solution enables you to deliver a superior renewal event, from providing consistent customer conversations (90 days ahead of a renewal event) to a seamless quoting and order management process.
Outsourced Renewals Management Solutions Include:
- Customer Quoting
- Data Standardization and KPI Tracking
- Process Renewals Management
- Digital Outreach
Outcome-based Channel Management.
Many enterprise businesses rely on their channel to sell their products and services. ServiceSource’s Outsourced Channel Management Solutions are designed to help you better support and serve your partners to increase market share, improve satisfaction and drive the behaviors you’re looking for to achieve the outcomes you need.
Outsourced Channel Management Solutions Include:
- Partner Onboarding, Training, and Enablement
- Channel Performance Management and Reporting
- Voice of the Partner
- Cloud Migration
End-to-End Sales Enablement.
Sales teams are often limited by their back-office administrative and support processes, whether that be lengthy RFP turnaround times, non-standardized quoting processes or inaccurate and outdated data. ServiceSource’s Outsourced Sales Enablement Services enables you to offload your entire back-office support infrastructure, so your sales team can run more efficiently and focus on revenue-generated activities.
Outsourced Sales Enablement Services Include:
- End-to-End Quote Management
- Order Processing
- Data Management
- Reporting
