Drive Powerful Customer Connections at Scale.
The Customer Journey Experience (CJX™) is the driving force behind the improvement of customer lifetime value and satisfaction. Through our best-in-class onboarding, adoption, and renewals management processes, we help drive greater scale to maximize your customer yield and boost renewals.
Transform Customer Relationships.
Our unique onboarding process equips representatives with the tools to monitor customer health, identify risk, and drive success.
With more data and real-time customer interaction, we ensure that users are well educated on how to get the best value from your products and services. Having trust built from the start leads to stronger connections and loyalty.
As the voice of the customer, our representatives provide business insights and feedback about usage and value of your products and services. These relationships minimize attrition, increase renewal rates, and maximize renewal yield.
Personalized Success Plans.
ServiceSource evaluates and personalizes processes, focusing on the long tail so you can prioritize strategic accounts. Our onboarding and adoption methods set us apart; we build strong customer relationships to avoid churn and maximize reoccurring revenue.
- Increased customer engagement
- Improved adoption and customer loyalty
- Better renewal rates and satisfaction
- Reduced churn and improved retention
Integrating Digital and Personal.
Subscription services are the new norm for B2B purchases. Without a large commitment upfront, customers are not as loyal toward services that do not provide a superior Customer Journey Experience (CJX). With our team of Customer Success experts and our digital tools — including our CJX Technology Stack — companies increase retention by obtaining real-time feedback through regular health checks and proactive customer success solutions.
Opportunities for connection
With our integration of digital technology and personal interaction across channels, we reach customers at the right place and the right time.
Improved Renewal Rates
Using our data analysis and visualization techniques, we uncover the most effective tactical and strategic approaches to maximize yield.
One Partner on the Journey
We nurture an ongoing, reliable relationship with the customer, and an invaluable partnership with your company.
Speed to market
Our experienced team has the ability to get ramped up quickly – averaging 60 days or less to go live.
Increase in uncovered opportunities
Increase in NPS
Why Choose ServiceSource?
We Unlock Tomorrow’s Opportunity. Today. With over 20 years of expertise, ServiceSource delivers the scale, the infrastructure, and the insights that drives not just short-term gains, but long-term results. For our clients across the globe, we:
+ Take a Holistic and Consultative Approach.
+ Deliver Successful Outcomes.
+ Offer Unmatched Experience and Expertise.
+ Unlock Scale and Speed.
+ Grow Customer Relationships.