Building a Better Customer Journey Experience

Closing a new customer is only the beginning.
We’ll help them achieve their goals as you grow your revenue.

Outsourcing Customer Success

It is up to seven times less costly to earn revenue from an existing customer than to acquire a new one. Providing the best possible outcomes to your current customers is critical to your long-term financial success. However, building your own in-house customer success organization can be very time-consuming and expensive.

ServiceSource’s outsourced customer success solutions solve that problem. Our dedicated experts:

Experience the Power of Analytical Insight and the Human Connection

ServiceSource customer success teams are equipped with PRISM, our Predictive Relationship Intelligence and Sales Management platform.

We engineered PRISM from the ground up to create an industry-leading, enterprise-class tool that turns the unpredictable art of customer success into a repeatable science. By leveraging the tens of millions of data points taken from our nearly 20 years of experience, we are able to drive smarter and more effective interactions at every step along your customer journey.

Proven Results

A software provider saw a 20% increase in customer renewal rates
and stronger customer engagement through a predictive model and proactive renewal
programs after implementing ServiceSource’s Customer Success solution.

Outcomes-Based Pricing

ServiceSource provide clients with outcome-based pricing models. That level of commitment from your sales partner means achieving revenue and growth goals with consistency and certainty.