Drive Better Customer Outcomes
Your journey with the customer doesn’t end when they sign the deal - it’s just the beginning. Our Customer Success solution ensures you exceed expectations at every step of the customer journey experience.
Our customer success team, equipped with data-driven insights, helps you grow closer to your customers through meaningful conversations that develop trust, build understanding, prevent churn and increase value.
At ServiceSource, we know your customers are the most valuable relationships you have. That’s why we don’t leave their success to chance.
Digitally Transform Your Customer Relationships with ServiceSource
Guided by intelligent insights, ServiceSource’s expert reps never have to guess.
We know the instant your customers are at risk and why then take precise action to keep those relationships running smoothly.
Customer Success Solutions
Through our customer success solution, we are an integrated component of our clients’ customer experience strategies and engagement efforts. Our core motions of onboarding, adoption, and renewals management are uniquely tailored and customized to improve the satisfaction, referenceability, loyalty, retention and lifetime value of our clients’ customers.
Onboarding
Our highly trained onboarding team will engage and communicate with your new customers to ensure they have a successful start using your products or services. From subscriptions and downloads to provisioning, payments and credits, we are with your customers for the key milestones that create a sticky relationship.
Adoption
Leveraging telemetry from a variety of data feeds complemented with proactive real-time customer interaction, we will ensure that your customers are appropriately educated, informed and empowered on how they can best achieve faster speed-to-value and return-on-investment for their subscription or purchase.
Renewals Management
As the industry leaders in renewals management for more than 20 years, our teams are equipped with our industry-leading high-performance sales methodology and complemented by best-in-class technology and processes to manage revenue that may be at risk of loss for our clients.
Enhance your customer relationships with the best of digital.
Backed by 20 years of sales experience, we know that human-to-human connections are critical for your highest-value relationships. For many businesses, the mid-market is a wealth of untapped revenue potential that needs the right blend of personal and digital experiences to deliver a ‘right touch’ engagement approach that improves the customer journey.
Right place at the right time.
Provide the right mix of human and digital interaction across the channels your customers want, when they want it.
Maximize revenues.
Only 61% of B2B transactions start online, and 69% of your customers want multi-channel service. Don’t leave revenue on the table!
One partner on the journey.
Rely on one partner to engage across multiple channels - one contract, one point person, and one continuous, trusted customer experience.
Outcomes-Based Pricing
"We've been a Partner of ServiceSource for over 8 years now. Before entering into this partnership, we did an extensive evaluation of identifying the best solution for our revenue lifecycle management. We were looking for a strategic partner that would become an extension of our existing team and also was capable of handling a high volume of complex transactions. It was critical that they could scale with our growth and provide us global coverage. We have been extremely happy with this highly valued partnership. ServiceSource continues to be a trusted partner, has been able to adapt quickly to our business needs, provides deep insights into our business and continues to achieve results that exceed our expectations,"
SVP, Global Renewals, Leading Cloud CRM Company