Reduce Churn and Improve Renewal Rates.

Their renewals team were able to provide the complete end-to-end customer relationship support that we needed. They effectively became Red Hat representatives almost instantly.

This goes a long way when you are responsible for both forecasting and revenue. The health check for us, gave us first-hand insight into not only our product, but our policies Today, ServiceSource is involved in 99% of our accounts, which comprises about 75% of our revenue.

While ServiceSource was able to meet our core requirements and specifications, it was the culture factor that really brought it home. We saw ourselves in their data and relationship-first approach, and that alignment is critical for communicating and advocating for the value of our business.

We were looking for the best solution for our revenue lifecycle management and a strategic partner that would become an extension of our existing team and that was also capable of handling a high volume of complex transactions. It was critical that they could scale with our growth and provide global coverage. We have been extremely happy with this highly valued partnership. ServiceSource continues to be a trusted partner, has been able to adapt quickly to our business needs, provides deep insights into our business, and continues to achieve results that exceed our expectations.