Reduce Churn and Improve Renewal Rates.
Maintaining strong connections with customers and ensuring they retain the value of their initial investment are the keys to ongoing satisfaction and renewals. ServiceSource will help you scale your renewals management processes to improve your renewal rate and maximize yield.
Your Renewal and Revenue Retention Experts.
We know when your customers are at risk. More importantly, we know why, and we’ll take precise action to maintain those relationships. ServiceSource renewals representatives are equipped with our industry-leading High-Performance Sales (HPS) methodology and a best-in-class technology suite to manage revenue that may be at risk to churn.
A full view of install base, by working together to cleanse and enhance data.
Optimized service packages based on customer needs.
Improved customer relationships, digital selling and pipeline management.
Increase Renewal Rates
Uncovered Upsell Opportunity
Maintain Renewal Rates Above
Maximize Investment Value.
We ensure your customers retain the value of their investment in your products and services. With an intimate understanding of your customer base and limitless ability to scale, our insights mitigate risk and maximize end-user value.
- Improved customer loyalty and retention rates
- Increased revenue across your entire customer base
- Boosted productivity and efficiency of existing resources
- Pipeline management to maintain install base overtime
What Can a Sales Performance Analysis (SPA) Do For My Business?
Our unique SPA process is a comprehensive assessment of the entire Customer Journey Experience. Among other things, it looks at your business operations, sales operations, finance, and executive management to determine how they engage with your customer base. Through onboarding, adoption, expansion, and renewals, SPAs provide actionable insights that shape go-to-market strategies.