Build Trust on the Customer Journey
At ServiceSource we take the time to empathize with your customers – their unique journeys, their successes, and their pain points. Armed with these insights and more than 20 years of selling expertise, we identify risk indicators early on, optimize your customer experience, build trust, and renew relationships year after year.
Drive Successful Outcomes
Improve customer loyalty
and retention rates
Increase revenue across
your entire customer base
Boost productivity and efficiency
of your existing resources
Increase Renewal Rates
Uncovered Upsell Opportunity
Maintain Renewal Rates Over
Increase Your Recurring Revenue with Data Intelligence
ServiceSource’s renewals representatives are equipped with our industry-leading high-performance sales methodology (HPS) and complemented by best-in-class technology suite to manage revenue that may be at risk to churn.
Our systems and global teams cleanse, validate, enhance and supplement our clients’ CRM and ERP data in order to proactively configure, price, quote and sell customer contracts that are nearing expiration or cancellation. We know the instant your customers are at risk, but more importantly - we know why and take precise action to keep those relationships running smoothly.
Enhance Your Customer Relationships with the Best of Digital
We know that human-to-human connections are critical for your highest-value relationships. For many businesses, the mid-market is a wealth of untapped revenue potential that needs the right blend of personal and digital experiences to deliver a ‘right touch’ engagement approach that improves the customer journey.
Right place at the right time.
Provide the right mix of human and digital interaction across the channels your customers want, when they want it.
Only 61% of B2B transactions start online, and 69% of your customers want multi-channel service. Don’t leave revenue on the table!
One partner on the journey.
Rely on one partner to engage across multiple channels - one contract, one point person, and one continuous, trusted customer experience.
"ServiceSource gave us the ability to go global immediately. Their renewals team were able to provide the complete end-to-end customer relationship support that we needed. They effectively became Red Hat representatives almost instantly,"Mark Enzweiler, SVP, Global Partners and Alliances, Red Hat
Request a Consultation
ServiceSource will perform a full consultative analysis of your Customer Journey Experience using qualitative and quantitative methods to help you uncover surprising gaps and opportunities that become game-changers for the success of your customer relationships. You get insights into industry benchmarks, competitive analysis, and recommendations on improvements. We build a recommended plan on how we can become an extension of your customer success team and drive results to maximize your business outcomes.