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ServiceSource provides outsourced inside sales, customer success, renewals management, and channel management solutions for enterprises worldwide. Together, we will scale and transform your customer journey experiences into profitable business outcomes.
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What We Do

Transform Your Customer Journey Experience.

Inside
Sales.

Accelerate lead conversions and get to revenue faster.

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Customer
Success.

Drive loyalty at scale and create customers for life.

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Channel
Management.

Engage and enable your channel for optimal revenue growth.

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01.

Inside Sales

Get to Revenue Faster.

digital sales

We don’t guess, we close. With the right blend of human intelligence, digital methodologies, and data-driven insights, ServiceSource operate as a seamless extension of your inside sales and marketing team. The result? Higher prospect conversions and a robust pipeline.

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02.

Customer Success

Deliver Exceptional Customer Experiences.

customer-success

Brand advocacy starts with experience, and understanding the customer is the first step to satisfaction. ServiceSource marries analytical insight and the human connection to build relationships, improve loyalty, and maximize renewal yield with our onboarding, adoption, and industry leading renewal services.

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03.

Channel Management

Engage your Channel to Capture Market Share.

channel management

Your channel should be a force to be reckoned with. From onboarding to performance monitoring, and reporting to partner help desk capabilities, ServiceSource delivers tools and training that get your channel to market faster and support their toughest challenges.

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Delivering Exceptional Experiences Globally

Employees
Countries
Languages
Years Experience

Trusted by Market Leaders

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Powered by People.
Driven by Digital

We don’t guess at success. Through insights, human expertise, and a defined sales process, we help businesses scale go-to-market resources, expand revenue, and build loyalty.

Our Insights

Drive better business decisions

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Our People

Deliver exceptional customer experiences

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Our Sales Process

Accelerates successful outcomes

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ServiceSource gave us the ability to go global immediately.

Their renewals team were able to provide the complete end-to-end customer relationship support that we needed. They effectively became Red Hat representatives almost instantly.

Mark Enzweiler

SVP, Global Partners and Alliances, Red Hat

ServiceSource was able to deliver a predictable and on-time renewal rate.

This goes a long way when you are responsible for both forecasting and revenue. The health check for us, gave us first-hand insight into not only our product, but our policies Today, ServiceSource is involved in 99% of our accounts, which comprises about 75% of our revenue.

VP, Revenue Assurance & Operations, Leading Analytics Software Company

We saw ourselves in their data and relationship-first approach.

While ServiceSource was able to meet our core requirements and specifications, it was the culture factor that really brought it home. We saw ourselves in their data and relationship-first approach, and that alignment is critical for communicating and advocating for the value of our business.

Sales Strategy Lead at Leading Global Cloud Company

ServiceSource continues to be a trusted partner.

We were looking for the best solution for our revenue lifecycle management and a strategic partner that would become an extension of our existing team and that was also capable of handling a high volume of complex transactions. It was critical that they could scale with our growth and provide global coverage. We have been extremely happy with this highly valued partnership. ServiceSource continues to be a trusted partner, has been able to adapt quickly to our business needs, provides deep insights into our business, and continues to achieve results that exceed our expectations.

SVP, Global Renewals – World’s leading CRM company

Resources

With years of dedication to the pursuit of greater revenue growth, we’ve learned a few things worth talking about. We encourage you to explore our resources and insights on the customer journey experience.

Blog

6 Ways To Boost Your Sales Process That Will Skyrocket Outcomes

Are You in Control of Your Sales Process? 6 Questions to Find Out Sales leaders are constantly under…

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Blog

6 Onboarding Mistakes SaaS Companies Shouldn’t Make

There was a time when closing a deal was the be-all-end-all for sales teams. And in some industries,…

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Blog

The Science Behind Customer Retention

Did you know that there is a science behind acquiring and retaining valuable customers?  No matter the industry, contract renewals,…

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Blog

Are You Leaving Renewal Opportunity on the Table?

Renewals should be a no-brainer in any sales-driven organization. The opportunities are there since the customer is already familiar with your products…

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Blog

Can You have More Than One Renewal Rate?

Tracking and applying your renewal rate is a metric that will help you understand your renewals performance against…

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Blog

CEO Perspective: Growing the Next Generation of Leaders, Part 3

This blog is the third in a series designed to give the next generations the tools they need…

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Blog

The 12 Essential Renewals KPIs

ServiceSource has developed a comprehensive approach to setting key performance indicators (KPIs) to improve a renewals program. Based on over 20 years of experience pioneering customer success and renewals.

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Blog

Why Bad Customer Experiences Happen to Good Companies

We know that it costs more to get new customers than it does to grow existing customers, yet sometimes customers have bad experiences. This is how you win back the customer.

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Blog

Find the Right Path with a Sales Performance Analysis (SPA)

A Sales Performance Analysis (SPA) is a comprehensive assessment of the entire customer journey experience (CJX) from lead conversion through onboarding, adoption, and finally renewal.

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Blog

Onboarding is Key to Improving Your Customer Journey Experience (CJX)

Customers today will pay more for a better experience and they will continue doing business with companies that treat them well. This starts from the moment a customer connects with your company

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Start your Journey.

Talk to an Expert.

Schedule a meeting with a ServiceSource expert to see what we can do for you.

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Explore Solutions.

Dive into our solutions to learn more about how we help businesses grow.

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View Resources.

Browse our resources to gain insights on the customer journey experience.

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