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ServiceSource provides outsourced inside sales, customer success, renewals management, and channel management solutions for enterprises worldwide. Together, we will scale and transform your customer journey experiences into profitable business outcomes.
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What We Do

Transform Your Customer Journey Experience.

Inside
Sales.

Accelerate lead conversions and get to revenue faster.

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Customer
Success.

Drive loyalty at scale and create customers for life.

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Channel
Management.

Engage and enable your channel for optimal revenue growth.

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01.

Inside Sales

Get to Revenue Faster.

digital sales

We don’t guess, we close. With the right blend of human intelligence, digital methodologies, and data-driven insights, ServiceSource operate as a seamless extension of your inside sales and marketing team. The result? Higher prospect conversions and a robust pipeline.

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02.

Customer Success

Deliver Exceptional Customer Experiences.

customer-success

Brand advocacy starts with experience, and understanding the customer is the first step to satisfaction. ServiceSource marries analytical insight and the human connection to build relationships, improve loyalty, and maximize renewal yield with our onboarding, adoption, and industry leading renewal services.

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03.

Channel Management

Engage your Channel to Capture Market Share.

channel management

Your channel should be a force to be reckoned with. From onboarding to performance monitoring, and reporting to partner help desk capabilities, ServiceSource delivers tools and training that get your channel to market faster and support their toughest challenges.

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Delivering Exceptional Experiences Globally

Employees
Countries
Languages
Years Experience

Trusted by Market Leaders

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Powered by People.
Driven by Digital

We don’t guess at success. Through insights, human expertise, and a defined sales process, we help businesses scale go-to-market resources, expand revenue, and build loyalty.

Our Insights

Drive better business decisions

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Our People

Deliver exceptional customer experiences

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Our Sales Process

Accelerates successful outcomes

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ServiceSource gave us the ability to go global immediately.

Their renewals team were able to provide the complete end-to-end customer relationship support that we needed. They effectively became Red Hat representatives almost instantly.

Mark Enzweiler

SVP, Global Partners and Alliances, Red Hat

ServiceSource was able to deliver a predictable and on-time renewal rate.

This goes a long way when you are responsible for both forecasting and revenue. The health check for us, gave us first-hand insight into not only our product, but our policies Today, ServiceSource is involved in 99% of our accounts, which comprises about 75% of our revenue.

VP, Revenue Assurance & Operations, Leading Analytics Software Company

We saw ourselves in their data and relationship-first approach.

While ServiceSource was able to meet our core requirements and specifications, it was the culture factor that really brought it home. We saw ourselves in their data and relationship-first approach, and that alignment is critical for communicating and advocating for the value of our business.

Sales Strategy Lead at Leading Global Cloud Company

ServiceSource continues to be a trusted partner.

We were looking for the best solution for our revenue lifecycle management and a strategic partner that would become an extension of our existing team and that was also capable of handling a high volume of complex transactions. It was critical that they could scale with our growth and provide global coverage. We have been extremely happy with this highly valued partnership. ServiceSource continues to be a trusted partner, has been able to adapt quickly to our business needs, provides deep insights into our business, and continues to achieve results that exceed our expectations.

SVP, Global Renewals – World’s leading CRM company

Resources

With years of dedication to the pursuit of greater revenue growth, we’ve learned a few things worth talking about. We encourage you to explore our resources and insights on the customer journey experience.

Blog

6 Key Benefits of Outsourcing Customer Success

Customer Success is more than a buzzword – it’s a proactive strategy with many components that work together to create the optimal customer journey experience….

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Blog

7 Questions You Need to Ask Before Transitioning to a SaaS/XaaS Model

2020 was a tumultuous and spectacular year for many businesses. We saw three+ years of consumer behavior change happen…

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Blog

4 Big Tips to Managing a Successful Channel Incentives Program That Gets Results 

Incentive programs make your offerings more appealing to your channel partners, leading to more sales and on-time renewals. Providing…

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Blog

6 Tips to Improve Sales Through the Channel

To say that 2020 was a year of disruption for the channel would be the understatement of the…

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Blog

How to Improve In-Quarter Renewals

Measuring renewal rates gives you more than just a number — it shows the health of your company. Most…

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Blog

Customer Churn Analysis and Reduction Strategies for Cybersecurity Providers

“In this world, you’re either growing or you’re dying, so get in motion and grow.” – Lou Holtz  These…

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Blog

A Guide to Onboarding and Training in a Virtual Environment 

The coronavirus pandemic has significantly disrupted every sector of the economy. With physical restrictions hindering face-to-face onboarding and training processes,…

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Blog

9 Tips to Drive Higher Lead-to-Opportunity Conversion

Some inside sales teams lack the coverage needed to properly engage with and convert marketing qualified leads (MQLs)…

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Blog

How to Evaluate Your Channel Partners to Improve Renewal Performance

For companies that need to rapidly extend their reach in the market, channel partners are essential to getting products…

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Blog

4 Big Benefits to Outsourcing Renewals Management

Any small-to-medium (SMB) or global B2B tech company knows that customer retention is critically important to its bottom…

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Start your Journey.

Talk to an Expert.

Schedule a meeting with a ServiceSource expert to see what we can do for you.

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Explore Solutions.

Dive into our solutions to learn more about how we help businesses grow.

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View Resources.

Browse our resources to gain insights on the customer journey experience.

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